Jack Graves Email & Phone Number

Buxton, England, United Kingdom

After excelling at my team member role I was promoted to supervisor. Gaining over £75,000 on the following year in sales since promotion.Key Responsibilities:Managing and delegating activities to 7 team members per shift.Filling out multiple daily documents. Production sheets, stock sheets and waste. As well as our legal log book with tri-daily temperature probe checks.Reviewing sales behaviour reports and waste reports to plan strategies to create more sale and lower waste… Show more After excelling at my team member role I was promoted to supervisor. Gaining over £75,000 on the following year in sales since promotion.Key Responsibilities:Managing and delegating activities to 7 team members per shift.Filling out multiple daily documents. Production sheets, stock sheets and waste. As well as our legal log book with tri-daily temperature probe checks.Reviewing sales behaviour reports and waste reports to plan strategies to create more sale and lower waste cost.Actively manage stakeholders of all aspects; customers, area and regional managers, contractors and support teams.Responsible for banking, end of day checks and all aspects of cash management.Influence team members to change behaviours to create a better customer experience, follow procedure and create sales Show less

Manchester, England, United Kingdom

Working at a store in Manchester city centre making over £1 Million in sales was challenging, but from skills I'd gained from my previous experience I adapted to the environment and lent myself in multiple roles.Key responsibilitiesHelped drive sales in a team of 19 members, having one of the best average spends from customers.Providing the highest level of customer service to over 500 customers a day.Opted to be trained on all aspects of operations so I can be deployed wherever… Show more Working at a store in Manchester city centre making over £1 Million in sales was challenging, but from skills I'd gained from my previous experience I adapted to the environment and lent myself in multiple roles.Key responsibilitiesHelped drive sales in a team of 19 members, having one of the best average spends from customers.Providing the highest level of customer service to over 500 customers a day.Opted to be trained on all aspects of operations so I can be deployed wherever needed best.Actively listen to customer enquiries/complaints to resolve and help as quick as possible. Show less

Macclesfield, England, United Kingdom

I was at the forefront of developing personalised products, while providing the best quality customer service and support. Key responsibilities:Create highest possible quality product on my own or collaborate with others within my team.Offer support and negotiate alternative arrangements and alterations to customers’ orders if they couldn’t be completed to order.Responsible for greeting customers when they came into the factory, providing quality customer service throughout… Show more I was at the forefront of developing personalised products, while providing the best quality customer service and support. Key responsibilities:Create highest possible quality product on my own or collaborate with others within my team.Offer support and negotiate alternative arrangements and alterations to customers’ orders if they couldn’t be completed to order.Responsible for greeting customers when they came into the factory, providing quality customer service throughout their visit. Documenting my work in a log book with order information and specific dates and times.Helped to train and mentor new staff members on certain tasks.Producing a daily work schedule to improve efficiency and order prioritisation.Learn multiple techniques on different types of machinery with specific patterns.Used as an aide for proposed improvements within my department or specialties and gave feedback on systems which had been implemented. Show less