Jack Green Email and Phone Number

• Worked closely we key enterprise clients on medium and long term initiatives.• Part of APJ's first "shadow board", working with a small team of individuals to support senior leadership.

• Served as APJ's first core team lead which encompassed building and growing onboarding experience for new hires, establishing regular team candence and communication, managing high-tier escalations from customer success managers, and enhancing short, medium and long term capacity planning.• Senior mentor for 9 new hires and was responsible for providing a strong onboarding experience too empower them to succeed independently.

• Consulted with a variety of customers from all industries on a daily basis, providing product support to create and maintain effective workflows. • Developed expertise in triaging and troubleshooting technical issues, and work closely with senior-level clientele and employees within Qualtrics to optimize user experiences, providing world-class product support.• Lead initiative to lift fulfilment for team, creating a team mission statement, working with senior leaders to iterate and enhance experience for colleagues.

Tutor for Mechanical Design 2 (MECH3460)

Built a breakfast delivery platform that:• Developed wholesale relationships with multiple bakeries and a fruit shop.• Grew an organic client-base using a mixture of traditional and digital marketing from a constrained budget.