Purpose is to lead and inspire the operation in growth, safety excellence, project delivery, performance improvement, delighting clients and developing people for a multi-million pound operation.The Director of Operations is responsible for all aspects of the business operation and delivery of all elements of the business plan. This includes: zero incidents and accidents in alignment with Beyond Zero; effective and efficient project delivery; excellence in client satisfaction; financial management; commercial management; recruitment and retention; staff training and development; operational growth and coaching and mentoring.Responsibilities• Generating a passion for safety within the team• Driving the vision for the operation• Ultimate responsibility for efficient and effective project delivery• Providing oversight of all projects via monthly review process and advising, problem solving and expediting as required.• Building a management team capable of achieving the business objectives.• Setting the business objectives and ensuring their delivery.• Focusing the operation on the importance of responsiveness to clients and delighting clients.• Building and maintaining close working relationships with clients.• Growing the business with our key clients.• Aligning the operation with the company values and strategic objectives.• Utilising reachback to optimise resource provision to clients.• Supporting the operation as they grow the business.• Allocating staff to projects so as to provide job satisfaction, challenging work and to ensure high quality delivery.• Leading Continual Performance Improvement.• Leading staff training & development coordination.• Caring for and supporting the South West Operations Team.Key Interfaces; Clients; GVP/VP; Project Engineering Manager; Manager of Projects; Project Controls Manager; Business Development; Peer Directors of Operations; Quality & Performance Manager; Site Leads.

Managing Performance and Quality activities for the UK Operations South. Leading all improvement initiatives and quality matters for Marble Arch, Reading, Bristol and Exeter. Responsible for the approval/management of the following areas: Project Quality Plans Audit Programme for all Projects Client Survey process Workflow processes Management Review Facilitating project start up Project Team Alignment LRQA assessments and ISO9001:2008 certification Performance Improvement

•Enhancing the organisation and its effectiveness as an enabler to project delivery and customer service.•Key objectives; to identify systemic causes for poor performance; foster high performance; accelerate projects; manage the emotional impact of change; accelerate decision making; motive teams; effectively integrate employees/contractors.•Deliver objectives via support to project leadership teams using the following; change management skills and models; leadership skills; on-the-job team development; new leader development programmes; conflict resolution skills; cross-organisational project team development; organisational direction, clarity and alignment; facilitation, team building, coaching and consultation of practical skills and techniques.

•Responsible for the Magnox Electric and EATS Quality Management System and Safety Case Support to Sites•Managed all aspects of financial/budget control/forecasting/EVA for the function•Held staff accountable/1-2-1s/appraisal system/improving delivery•Used influencing skills for engaging wider Magnox Electric stakeholders•Integrated resource management/prioritisation•Delivered all projects to time, cost and quality•Developed and incorporated NDA requirements into the management system•Acted as performance coach to Lead Team members for the Reactor Sites Coaching Programme

•Responsible for the improvement and management of all aspects of Environment, Health, Safety and Quality for RSO•Promoted specifically to improve performance of poorly committed team (achieved)•Resource management and development of EHSQ function•Development of policies, process and Health and Safety initiatives•Development, implementation and chairmanship of six Quality and Safety fora •Supporting attendance at the Strategic Alliance Board of Directors•Management of all aspects of projects for EHSQ including bid, scope, implementation and financial control•Stakeholder management/liaison with customers/holding staff accountable/1-2-1s/appraisal system

•Programme management of a £3 million portfolio holding approximately 30 Project Managers accountable•Project management - trouble shooting to remove barriers and facilitate delivery to time, cost and quality•Motivating all key members of the project to be accountable, committed and passionate•Managing RSO commercial and financial activities for assigned projects•Interfacing between customers and RSO, building and maintaining effective customer relations•Preparation of financial and progress reports for Customer Project Manager (CPM) and customers•Assisting CPM in developing customer strategies and business plans•Knowledge of nuclear plant safety, design, operation and maintenancePreparation of the programme and customer account plans for the execution of the OSP and IMC

•Management of significant projects for Customer Project Manager covered all aspects of Project Management•Developed project management processes and quality assurance structure•Resource negotiation via group heads/leading project team/monitoring and controlling project progress and costs•Leningrad Nuclear Power Plant – Process mapping interfaces between LNPP, Designers and Regulator (GAN) for comparison to UK processes to achieve optimal procedural solutions.