Developing with C# as part of varying projects. Debugging and maintenance of legacy code, processing changes, testing, and deployment.

DATA CENTER OPERATIONS (Networking, Break-Fix, Projects)Working with a broad focus on infrastructure including security - both physical and customer encryption systems.Consistently ensuring systems meet expectations and coordinating with engineer teams to test new systems as well as deploying some test devicesAlso maintaining older infrastructure(cold tape, cleaning media, drive robots, robot sleds, etc)

6 month term Contracted work, with extension due to positive performanceDATA CENTER OPERATIONS (Break-fix, Infrastructure Management, Vendor Engagement, Training)Primary focus on standard Break-Fix work within a data center environment. Break-fix included systems such as power delivery, cooling, and security systems. Worked with a multitude of teams to ensure the environment was running properly and to reduce impact on customers.

ADMINISTRATIVE ROLE (Training Coordination, Team Scheduling, Subject Matter Expert across all Products Services and SLAs)I managed a team and provided Point of Contact for escalations.I also oversaw the streamlining of the chat system and the reduction of the agents needed to operate the entire Retail Service chat system to a singular agent required for monitoring.Manually backed up entire database of reference documents and training materials and issued offline versions to technicians experiencing issues during COVID