Jack H. Email & Phone Number

Surry Hills, New South Wales, Australia

・Build and manage a team of technical writers and editors.・Enhance the end-user self-service experience.・Create standards and best practices for writing and publishing knowledge base content.・Write, edit, proofread, and publish internal and external content.・Using available data, work with subject matter experts to develop content that addresses customer.

Surry Hills, New South Wales, Australia

・Provide training and support to Support Analysts.・Troubleshoot complex issues and communicate confirmed bugs with engineering.・Assist with escalated interactions and provide customers with complete solutions.・Perform quality assurance on the customer support team and provide feedback to Analysts.・Create and update support articles.

Surry Hills, New South Wales, Australia

・Respond to customer concerns across chat, email, and calls.・Educate customers about the company, the product and its features.・Use data analysis to evaluate reported issues, and find an accurate and long-term solution.・Setup customers for success to achieve the optimum outcome.・Document accurately for case escalations.・Provide internal support in building.

Sydney, New South Wales, Australia

・Manage all operational activities in the Repair Room and provide advice for customer service solution options.・Share up to date product knowledge with internal team for consistent or better customer experience.・Produce periodical reports to leadership on repair performance/ productivity.・Partner with operations team to manage and track service repair.

Sydney, Australia

・Identify customer needs and provide complete solutions.・Acknowledge and empathise poor customer experiences.・Maintain up to date product and troubleshooting knowledge.・Record transactions to maintain service consistency and inventory accuracy.・Build support relationship between Apple and its customers.・Maintain composure and customer focus while.

・Operate cash till for customer orders and provide exceptional customer service.・Prepare and manage espresso machine space operations.・Roster employees and restock coffee prep inventory.・Train work-placement students in accordance with guidelines.