Jack Hanson Email & Phone Number

Stockport District, Gb

Job Title; Senior Loyalty & Cruise Sales Manager - March 2018 – PresentShips; Britannia, Ventura, Oriana, & OceanaJob Title; Loyalty & Cruise Sales Manager - June 2017 – March 2018Ships; Azura & VenturaResponsibilities: Managing the Peninsular Club including; organising and hosting VIP luncheons with the Senior Officers, cocktail parties, & welcome onboard receptionsMaking sure guests have the holiday of a lifetimeRunning onboard marketing, analysing the onboard data to target specific guests with certain promotions.Create business plans outlining key initiatives to improve both sales and customer serviceDevelop strategies and proactiviely seek new ideas for initiatives to deliver increased sales and improved guest experiencePerforming presentations about future cruises & new launches & making appearances on the ship’s TV and other events to increase the profile of the onboard Loyalty clubManaging guest bookings and queries ranging from complaints to upgradesInvolvement in Hotel Operations ranging from embark duties, debark duties, tender operations, queue management, cabin inspections, customer service assistance, & emergency dutiesActing as a key point of contact for passengers with queries regarding their cruise experienceProviding the best possible standards of serviceConverting customers from each Cruise to booking another cruise to achieve sales targetsIncrease revenue through enhancing the customers experience by up selling to higher cabin grade’s and offering loyalty packagesManagement of team of 2 Loyalty & Cruise Sales Managers onboard consisting of performance development, coaching, disciplinaries should be appropriate.Act as a role model, anticipate and plan effectively for change as well as identify and unlock employee potential

Clacton On Sea, Essex

Responsibilities: Promoting and marketing the business; overseeing the bookings of the hotel; planning maintenance work; managing budgets; recruiting, training and supervising all staff; ensuring compliance with health and safety legislation and licensing laws, managing the hotel bar; coordinating and administrating hotel services such as catering and housekeeping.Achievements: During the peak busy months of July and August the hotel had all 28 rooms sold out for almost the entire two month period. Staff incentives and excellent management of online activity on multiple websites lead to this success.Transferable skills developed: leadership skills, communication skills, further growth in hospitality business market, and greater emphasis on essential nature of immaculate customer service as the true key to customer satisfaction.

London, United Kingdom

Responsibilities: Managing teams of up to 9 staff during peak trade season, training and development of staff bringing new employees into line with company customer service training, training and development of supervisors and assistant managers, planning and execution of season promotional and product launches ensuring the entire shop is re-merchandised during closed hours, ensuring company standards are adhered too, setting targets for the team, driving the team to hit targets, motivating the team to continually drive for maximum bonus available through exceptional customer service and advanced selling skills, stockroom organisation and stock control.Achievements: After running the Victoria store successfully being one of the top performing stores in the country I was transferred to the Westfield London store in the flagship market, in my 4 months at Westfield our % of target over the four months went from 105% to 110% to 114% to finishing on 120% of target in my last month at Westfield London.Transferable skills developed: leadership skills, advanced selling skills, growth in personal insight into hospitality and retail business, even greater emphasis in both personal interactions and training on exceptional customer service as the key to maximising sales.

P&O Cruises Australia, Uk & Royal Caribbean International

Shops onboard: Swarovski, Pandora, Fine Watches, Fine Jewellery, Perfume & Cosmetics, Designer Handbags, Logo, Essentials, Beach Culture, Liquor & Tobacco.Ships: Pacific Pearl, Pacific Jewel, Pacific Dawn, Independence of Seas, & AzuraResponsibilities: Managing teams of up to 25 staff; ensuring all staff are maximising profitability and offering outstanding customer service; planning and execution of cruise promotional planner, ensuring all stores are consistently meeting shop floor standards, organising and hosting events such as fine jewellery shows, champagne receptions and fashion shows.Transferable skills developed: Leadership & management skills, microphone & event hosting abilities, organisation and planning, time management, training of junior staff, spectacular selling skills, fine jewellery and watch product knowledge, creative thinking, and problem solving skills.