As a Specialist at Apple, I am dedicated to providing outstanding customer service and support to small and medium businesses. I am skilled in uncovering customer needs and delivering tailored solutions that meet their unique requirements. My expertise in lead acquisition and service propositioning, along with my ability to form strong relationships with customers, has resulted in high levels of customer retention and success.In my role, I am responsible for advising and selling… Show more As a Specialist at Apple, I am dedicated to providing outstanding customer service and support to small and medium businesses. I am skilled in uncovering customer needs and delivering tailored solutions that meet their unique requirements. My expertise in lead acquisition and service propositioning, along with my ability to form strong relationships with customers, has resulted in high levels of customer retention and success.In my role, I am responsible for advising and selling products, setting up new purchases, and maintaining visual merchandising within the store. I am also a resource for my team, offering support and assistance as needed. I stay up-to-date on the latest products and initiatives and use my knowledge to enhance customer interactions, ensuring their complete satisfaction with their Apple experience.I am passionate about Apple and take pride in representing the brand. My strong people skills, including my approachability and empathy, allow me to build lasting relationships with customers and help them get the most out of their products. I am committed to providing the highest level of customer service and support, and I am confident in my ability to deliver exceptional results. Show less

As an experienced account manager, I provided sales and support to schools, nonprofits, and businesses, helping them to create an inclusive and accessible digital learning environment using tools such as Surface products, Microsoft Learning Tools, and Microsoft accessibility features with Microsoft 365. I worked to secure sales pipelines worth over $1 million, consisting of Microsoft Azure products, Surface products, and OEM solutions, through collaboration with various team members, partners… Show more As an experienced account manager, I provided sales and support to schools, nonprofits, and businesses, helping them to create an inclusive and accessible digital learning environment using tools such as Surface products, Microsoft Learning Tools, and Microsoft accessibility features with Microsoft 365. I worked to secure sales pipelines worth over $1 million, consisting of Microsoft Azure products, Surface products, and OEM solutions, through collaboration with various team members, partners, and customers.I was dedicated to ensuring that every classroom had access to the latest technology and tools to support a rich and engaging learning experience for all students. I worked closely with customers to understand their unique needs and goals, and developed customized solutions to meet those needs, ensuring that they received the most effective and relevant support.Through my expertise in account management, sales, and support, I helped customers to create a more inclusive and accessible digital learning environment and unlock the full potential of Microsoft technology. Show less

As a Microsoft expert, I provided exceptional support to Commercial and Education customers by delivering tailored learning experiences. I worked closely with customers and end-users to understand their unique needs and goals, and designed trainings that empowered them to achieve more with Microsoft technology.My training sessions were designed to be hands-on, interactive and collaborative, with a focus on driving excitement, discovery, and knowledge around the power of Microsoft… Show more As a Microsoft expert, I provided exceptional support to Commercial and Education customers by delivering tailored learning experiences. I worked closely with customers and end-users to understand their unique needs and goals, and designed trainings that empowered them to achieve more with Microsoft technology.My training sessions were designed to be hands-on, interactive and collaborative, with a focus on driving excitement, discovery, and knowledge around the power of Microsoft solutions. Whether conducted on-site or virtually through Microsoft Teams, my trainings were customized to meet the specific needs of each customer, ensuring they received the most effective and relevant support.In the span of my role time, I was able to train over 3,000 different customers from various organizations.Through my dedication to creating tailored, experiential learning experiences, I helped customers to unlock their full potential with Microsoft technology and achieve their goals. Show less

As a seasoned storyteller and Microsoft brand ambassador, I successfully delivered exceptional customer service, empowering customers to leverage technology to achieve their full potential. My expertise in custom-tailoring technology solutions and providing prompt support through various channels was instrumental in delivering positive customer experiences.I have a deep understanding of Microsoft Surface solutions, business and productivity software, and OEM devices, and leveraged this… Show more As a seasoned storyteller and Microsoft brand ambassador, I successfully delivered exceptional customer service, empowering customers to leverage technology to achieve their full potential. My expertise in custom-tailoring technology solutions and providing prompt support through various channels was instrumental in delivering positive customer experiences.I have a deep understanding of Microsoft Surface solutions, business and productivity software, and OEM devices, and leveraged this expertise to provide innovative technology demonstrations that highlighted their capabilities. I also organized community events and offered expert consultative services to a diverse range of clients. Through my efforts, I successfully empowered customers to achieve more and gain a deeper appreciation for the power of technology in their lives and businesses. Show less

As an esports advocate, I effectively leveraged grassroots community events and product launches to drive awareness and enthusiasm for the gaming industry. I brought a unique perspective on the latest gaming trends and their relevance to customer needs, and specialized in delivering exceptional gaming experiences within Microsoft Stores.My strong community building skills were demonstrated through my management of a thriving Discord channel with over 200 members and the successful… Show more As an esports advocate, I effectively leveraged grassroots community events and product launches to drive awareness and enthusiasm for the gaming industry. I brought a unique perspective on the latest gaming trends and their relevance to customer needs, and specialized in delivering exceptional gaming experiences within Microsoft Stores.My strong community building skills were demonstrated through my management of a thriving Discord channel with over 200 members and the successful execution of community events. Weekly event planning and management was a key part of my skill set, which resulted in a strong following of dedicated gamers who regularly attended our partnerships and events. Additionally, I played a pivotal role in fostering a culture of gaming expertise within the Microsoft Retail Store team, providing support and guidance to my colleagues in their efforts to stay up-to-date with the industry.In addition to community building, I also demonstrated leadership in financials, particularly surrounding Xbox device sales, Xbox Game Pass service sales, and the recommendation of pertinent Xbox accessories. I was responsible for ensuring that our store met its sales targets while providing customers with the best possible gaming experience. Show less