• Managing other technical departments throughout UK and Europe and reporting to head of Europe. • Reporting – I complete weekly/monthly reporting on the charger uptime vs downtime on EV sites, across the UK and Europe• • Sharing best practise between departments on new products. Providing training to new starters and upskilling our current Technical Support Teams. • • Maintaining a strong relationship with different management stakeholders and communicating change within the… Show more • Managing other technical departments throughout UK and Europe and reporting to head of Europe. • Reporting – I complete weekly/monthly reporting on the charger uptime vs downtime on EV sites, across the UK and Europe• • Sharing best practise between departments on new products. Providing training to new starters and upskilling our current Technical Support Teams. • • Maintaining a strong relationship with different management stakeholders and communicating change within the business. • Working collectively across departments to improve sales, customer experience, case management and product knowledge. • Reviewing business processes and being involved in reaching important business decisions to create a more positive customer satisfaction rate and to push sales. • • I hold account review meetings quarterly, with my clients to maintain the strong relationships I have built up. Inviting feedback on the service we provide, to ensure we all have the same end goal in mind – customer satisfaction and 100% uptime of the charging infrastructure. • • Identifying risks to the business when reaching important business decisions and how that may affect our current relationships with external stakeholders. • • I organise and complete annual contract review meetings and communicate renewal reminders, to all external partnerships. Ensuring all contract renewals are communicated and completed, by the deadline. • • Support new projects end-to-end from a service management point of view involving all necessary departments. i.e., Legal, Finance, Project Management, Delivery. Show less

CUSTOMER SUPPORT MANAGER SENIOR CUSTOMER SUPPORT MANAGER CUSTOMER RELATIONSHIP MANAGER ELECTRICIAN