John (Jack) C Harris Iii Email & Phone Number

Fairfax, Virginia, United States

Fairfax, Virginia

Falls Church, Va

Lead of a staff for the processing and management of a suite of products for Federal Government Employees, including Group Term Life Insurance, providing full customer service support for 40,000+ Group Members. Application Review & Processing• Provided Initial review of 3,000+ new applications yearly for Group Term Life Insurance to verify Association eligibility, and determine medical underwriting requirements for review by underwriter. • Managed workflow for staff to ensure applications were processed within set time standards to maximize customer satisfaction. Project Management• 2016 – Worked with senior management to onboard a new medical underwriter partnership for life insurance products, including help with the RFP & review of proposals from 4 different companies. • 2016-2017 – Performed user requirements gathering with IT department for the move from a legacy system to the creation of a new CRM system. • Worked with IT & Operations Manager in 2008 to create company’s first Continuity of Operations Plan (COOP) which was then revised in 2017.Writing and Promotion• Created or revised application process correspondence emails & letters. • Wrote & edited articles for quarterly newsletters & member mailings. • Licensed Life Insurance and Annuities Agent in all 50 states. • WAEPA representative as exhibitor at annual FAAMA, FDR, & EXCEL & FEW conferences.

Falls Church, Va

Onboarding & Maintenance of a suite of products for Federal Government Employees, including Group Term Life Insurance, providing full customer service support for 40,000+ Group Members. • Processed 100+ daily phone calls and emails from applicants & current members. • Touched all aspects of Group Term Life Insurance product from application and policy issuance, to policy changes and claims. • LOMA Associate Customer Service Designation 2006

Mt. Vernon, Va

A licensed pool operator that was responsible for enforcing policies and procedures, which ensure efficient and effective operation of an outdoor neighborhood pool and park facility. Duties included personnel management and training, all swimming pool operations, first aid, rotations, scheduling for staff, limited pool maintenance, daily chemical analysis/testing, and pool cleaning.

Alexandria Va

Provided game recaps for high school football and basketball for local online news website. • Conducted pre and post-game interviews with coaches & players.• Analyzed game statistics for use in game recaps.