I am a customer service and support expert with over 10 years of experience in retail, corporate and office environments. I love to help people, be it with menial day-to-day tasks and data entry, or large-scale projects and endeavours to further others and my own learning in the IT field. Providing exceptional service and support with a smile is my number 1 priority. I also like alliteration.
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Freelance EditorFreelanceDonnybrook, Vic, Au
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It Support TechnicianJayco Corporation Pty Ltd (Australia) Apr 2024 - PresentMelbourne, Victoria, AustraliaProviding technical support assistance for office and warehouse staff across multiple locations both in person and remotely. Managing IT processes across the company and building projects to help further push the envelope of what is possible and streamline these processes across the company. -
Freelance EditorFreelance Jan 2018 - PresentMelbourne, Victoria, Australia
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Customer Service And Support RepresentativePc Case Gear Jan 2023 - Apr 2024Melbourne, Victoria, AustraliaProviding an exceptional customer experience when purchasing a computer and IT products as well as providing top-tier after-sales support in the technology field. Managing customer enquiries via phone, email and live chat support simultaneously and managing expectations to multitask efficiently. Communicating effectively within a small team as well as with multiple departments including marketing, purchasing and warehouse faculties to ensure a healthy workplace environment for staff and customers alike. -
Optical DispenserGlenn Howell Optometrist Mar 2022 - Jan 2023Hamilton, Victoria, AustraliaWorking effectively in a health care and administration environment to provide outstanding customer service and optical support on a daily basis. Handling confidential and sensitive documents and adhering to all privacy policies in a safe and organised manner. Providing support to the Optometrists and helping customers pick the best lenses and frames for their glasses, as well as following procedures to order according to prescriptions. Multitasking effectively to answer emails and phone calls for the business. -
Brand AmbassadorGoogle Jun 2017 - Oct 2019Melbourne, Victoria, AustraliaProviding excellent training and support for managers and staff of multiple technology retailers on the Google ecosystem and products. Fantastic product knowledge of hardware and software. Being able to talk to customers and retail staff simultaneously to provide excellent service and training. Working in small teams to provide training sessions for large groups and audiences. Working independently around a specific area to achieve sales targets and personal commissions. -
Sales RepresentativeOptus May 2015 - Jun 2017Melbourne, Victoria, AustraliaSuccessfully working in small teams on a retail front to meet sales targets and personal commissions. Providing above and beyond customer service with net promoter scores reaching the high percentiles from customer feedback. Providing a wide variety of products and information to customers in personal interactions.
Jack Harris Education Details
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Digital Communication And Media/Multimedia
Frequently Asked Questions about Jack Harris
What company does Jack Harris work for?
Jack Harris works for Freelance
What is Jack Harris's role at the current company?
Jack Harris's current role is Freelance Editor.
What schools did Jack Harris attend?
Jack Harris attended Cquniversity.
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Jack Harris
Greater Sydney Area2domain.com.au, nrsmedia.com -
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