Providing technical support assistance for office and warehouse staff across multiple locations both in person and remotely. Managing IT processes across the company and building projects to help further push the envelope of what is possible and streamline these processes across the company.

Providing an exceptional customer experience when purchasing a computer and IT products as well as providing top-tier after-sales support in the technology field. Managing customer enquiries via phone, email and live chat support simultaneously and managing expectations to multitask efficiently. Communicating effectively within a small team as well as with multiple departments including marketing, purchasing and warehouse faculties to ensure a healthy workplace environment for staff and customers alike.

Working effectively in a health care and administration environment to provide outstanding customer service and optical support on a daily basis. Handling confidential and sensitive documents and adhering to all privacy policies in a safe and organised manner. Providing support to the Optometrists and helping customers pick the best lenses and frames for their glasses, as well as following procedures to order according to prescriptions. Multitasking effectively to answer emails and phone calls for the business.

Providing excellent training and support for managers and staff of multiple technology retailers on the Google ecosystem and products. Fantastic product knowledge of hardware and software. Being able to talk to customers and retail staff simultaneously to provide excellent service and training. Working in small teams to provide training sessions for large groups and audiences. Working independently around a specific area to achieve sales targets and personal commissions.

Successfully working in small teams on a retail front to meet sales targets and personal commissions. Providing above and beyond customer service with net promoter scores reaching the high percentiles from customer feedback. Providing a wide variety of products and information to customers in personal interactions.