Global Technical Account Manager / Customer Success OwnershipAccount Management of Hitachi’s Business Alliance Agreement signed with The Walt Disney Company. 3 parallel campaigns:IOT: Responsible for deployment & expansion of Hitachi Vantara’s Kubernetes IoT platform used to ingest and aggregate sensor data at rides and attractions across Disney Theme Parks (Disneyland, California and Disney World, Florida).Analytics: Deployment of Analytics/Data Science Solutions used to model/interpret this science data into Customer’s actual Business Objectives.Media & Entertainment: Expansion of Hitachi Platforms used for critical media workflows at DMED (Disney Media Entertainment Distribution). Member of Core Walt Disney/Hitachi Business Alliance Team. Purpose: to define and deliver Customer Success & representation to Market based on specific platforms/solutions offered followed by footprint expansion. Internal Metrics on resulting Sales Success: annual goals realized vs opportunity forecast, coordination of strategic revenue targets, planning the next Business Alliance phase.Dual Partner Manager/ITIL Release Manager: Diplomacy role invoked in Competitive Arena requiring ongoing Communication/Co-opetition/Collaboration with 3rd party vendors offering their own products to High Profile Customer in the same specialty space. Ultimate goal achieved: successful integration of external platforms with Hitachi built solutions into mutual production-critical roles at Disney Parks.Trusted Technical Advisor and Co-Account Executive Roles for Southern California Regional Territory.Directly responsible for multiplying existing FY21 revenue stream via Greenfield opportunity capture.

Technical Advisor covering 3 distinct Regional Territories in parallel across Continental US. First Tier Customer: The Walt Disney Company.Role expanded to include all Media & Entertainment Accounts across the client base. Resident SME extended to include customers beyond Media & Entertainment (industry examples: Insurance, Financial, Pharmaceutical and State Government).Co-Account Executive role for Southern California Regional Territory.

First Tier Customer: The Walt Disney Company.PreSales Proposal, Post Sales of Isilon software defined storage alongside S3/object into mission critical workflows serving Disney Studios, Parks, Corporate and Cruise Lines.Expanded to Technical Advisor role for Media & Entertainment clients proposed to use Dell software defined scale-out products. Efforts focused on “Dell Enterprise Top 50 Accounts Category.Advisory role extended to multiple industries/Customer facing proposals for Scale Out storage capabilities.Technical Advisor on Go To Market Strategies/Sales Campaigns for Dell’s highest tier product categories measured in percentage of revenue share and margin achieved.

First Tier Customers: Studios, Broadcasters, Sports Franchises and International Event Promoters across US, EMEA, Latin America etc.Architecture of First-to-Market Live 3D/4K International Live Stream Network deployed to theater locations across the globe. Live 3D/4K events into theaters using coordinated satellite broadcast.Architecture of Next-Gen “Satellite Broadcast/MPEG Stream/TCPIP Unicast” software converged product.Design, Deployment & Direction of SENSIO’s 3D/4K Streaming Service to the Home. Hybrid Open Source+Proprietary technologies applied Video Muxing + H.264 compression techniques to deliver extreme high definition video/audio in low bandwidth/high latency scenarios.

First Tier Customers: (“Big 6” Studios alongside others) Disney, Fox, Paramount, Sony, Universal, Warner Brothers plus additional names.Deployment of Satellite File Distribution of Box Office Release Movies/Trailer Content to connected Theaters across US Market.Architecture & Deployment of Live HD/3D capability using same distribution path.Live Events Examples broadcast to Theater Network: BCS College Football Championship 2009, NBA All Star Weekend 2009, Dave Matthews Band 2009, UFC 2011.

Customer Sales & Engagement across holistic Sales & Support cycle.Resource Management of billable resources to complete negotiated project, on time and on budget.Service Examples: IT infrastructure upgrades, MS Exchange/SQL Server/Project Server deployments well as VoIP telephony solutions.

(Contractor role under 4 successive Employers managing Services Contract)Employers: SMCI/Compaq/Hewlett Packard/UnisysDirect Customer: AmgenIT Consultant /Desktop SupportManagement/Development of Desktop Support Contract Team to support onsite California Amgen staff (~8000 headcount).ITIL Release ManagerPromoted to Gatekeeper for all incoming IT software, services and process changes supported by Global Help Desk based in Texas.Subsequent Client Mandate: architecture transition from localized onsite support presence to remote 24 Hour/Follow the Sun Strategy across the globe.