Jack Hendrix Email & Phone Number

Hopkins, Mn, Us

Minneapolis, Minnesota, United States

• Coordinate resource requests for Client Support Technicians• Work with the Client Support team to review internal workflows• Lead meetings between clients and Atomic to review support documentation and collaborate to determine performance metrics that meet client expectations.• Serve as an escalation point for Client Specialists, Leads and Technicians• Manage the roll-out of small to medium sized projects• Engage in and manage the daily activities of Client Support staff including training, coaching, organizing, and planning.• Promote a positive atmosphere in the Client Support team• Collaborates with client leadership to coordinate service and maintenance activity with the goal of increasing overall productivity.• Support resource scheduling, reporting, and billing requirements to meet daily and weekly goals• Establish and maintain a strong presence with key customers.• Assist Support and Sales personnel with pre- and post-sale activities and customer concerns

Greater Minneapolis-St. Paul Area

- Install, test and Maintain hardware systems (workstations,mobile device, servers) - Train team members in client specific software- Attend client visits and maintenance report- Research, test, or verify proper functioning of software patches and fixes- Monitor system operation to detect potential problems- Communicate with client stakeholders to understand specific system requirements- Serve as the 2nd Level escalation point for service desk - Deploy new software to organizations of varied size - Troubleshoot issues with client networks- Support print services - Enterprise application support for new and existing software

Greater Minneapolis-St. Paul Area

● Monthly reporting for management team ● Office 365 licensing and user support● Troubleshoot user issues on phones and computers both onsite and remotely. ● Active Directory Management for both local and remote offices● Windows operating systems (Windows 7, Windows 10, Windows 2012 R2, Windows 2016 )● Write scripts to automate monthly tasks● Apple and Android device support for end users● Build and destroy test environments for development team’s● Write documentation on current infrastructure● Migration to new backup solutions (Veeam Backup) ● Analyze currently available solutions to fill team needs● Planned network outages for maintenance upgrades

Duluth, Minnesota Area

• Help with the tracking of Buckthorn in city parks • Visualize collected data for publications• Taught volunteer crews correct methodologies for tracking • Implement new techniques for the successful tracking of invasive species. • Provide completed addendum to invasive species report

Superior, Wi

• Used of Trimble systems to collect data• Imported and maintained data on remote servers• Used aerial imagery to identify hazards on the ground• Experience working with Trimble Pathfinder and ArcMap 10.2• Located underground pipe using electronic surveying equipment