Jack Hendrix Email & Phone Number

Hopkins, MN, US

Minneapolis, Minnesota, United States

• Coordinate resource requests for Client Support Technicians
• Work with the Client Support team to review internal workflows
• Lead meetings between clients and Atomic to review support documentation and collaborate to determine performance metrics that meet client expectations.
• Serve as an escalation point for Client Specialists, Leads and Technicians
• Manage the roll-out of small to medium sized projects
• Engage in and manage the daily activities of Client Support staff including training, coaching, organizing, and planning.

Greater Minneapolis-St. Paul Area

- Install, test and Maintain hardware systems (workstations,mobile device, servers) - Train team members in client specific software- Attend client visits and maintenance report- Research, test, or verify proper functioning of software patches and fixes- Monitor system operation to detect potential problems- Communicate with client stakeholders to.

Greater Minneapolis-St. Paul Area

• Monthly reporting for management team
• Office 365 licensing and user support
• Troubleshoot user issues on phones and computers both onsite and remotely.
• Active Directory Management for both local and remote offices
• Windows operating systems (Windows 7, Windows 10, Windows 2012 R2, Windows 2016 )
• Write scripts to automate monthly tasks

Duluth, Minnesota Area

• Help with the tracking of Buckthorn in city parks
• Visualize collected data for publications
• Taught volunteer crews correct methodologies for tracking
• Implement new techniques for the successful tracking of invasive species.
• Provide completed addendum to invasive species report

Superior, WI

• Used of Trimble systems to collect data
• Imported and maintained data on remote servers
• Used aerial imagery to identify hazards on the ground
• Experience working with Trimble Pathfinder and ArcMap 10.2
• Located underground pipe using electronic surveying equipment