Commercial Operational Manager at Direct Line for Business. I have a wealth of experience in insurance both personal and commercial spanning across 12 years. During my time in the insurance industry I have constantly strived for progression meaning I have worked in numerous roles, from a Consultant to a Team Leader to an Operational Manager. I feel this gives me an appreciation of the complexity of each job role in their own way. I would describe my management style as engaging, matter-of-fact and unique. I have a strong track record of developing people, delivering key objectives and results, driving a strong trading culture as well as showcasing an engaged workforce. I pride myself on doing the right thing for my people, customers and shareholders, engaging with staff regardless of hierarchy and am huge advocate of a good work-life balance.