Service Delivery Analyst
CurrentFirst point of contact for staff. Providing technical support either remotely or face to face. Securely configuring, managing, and maintaining Active Directory, Group Policy, and Office 365 tenants. Working with external service providers to maintain and troubleshoot networking issue. Managing and maintaining IT systems and infrastructure required to operate the business.Managing and maintaining telephone systems. Learning new IT systems, technologies and tools as required.Visiting company branches to help build relationships and maintain office equipment Adding and managing mobile devices through MDM/MAM Part of a team that implemented a migration from Exchange to Office 365 Setting up and maintaining printers on the network. Purchasing, configuration, and installation of IT Hardware. Installing and maintaining existing software solutions