As the President of AI Health Plan Concierge Health Agency Service, I lead a dedicated team committed to empowering seniors to navigate the complexities of Medicare. Our mission is to assist individuals in selecting the best Medicare plans tailored to their unique needs and data, ensuring they have access to optimal healthcare while minimizing costs.We utilize advanced analytics and personalized support to streamline the decision-making process, guiding seniors in making informed choices that enhance their healthcare experience. Our goal is to advocate for our clients, ensuring they receive the care they deserve without unnecessary financial burden.If you're looking for expertise in Medicare options or support for navigating healthcare services, feel free to reach out!

Consult and help design a very unique, Health connoisseurs navigation AI platform for Medicare and ACA enrollments

For over 18 years, Your Senior Group has been dedicated to empowering insurance agents with comprehensive back-office support, innovative technology solutions, compliance reviews, and strategic marketing development to help them grow their businesses. At Your Senior Group, we meet agents where they are—whether you’re new to the insurance industry, a seasoned veteran, or a startup in need of guidance. We provide access to essential resources for successfully selling Medicare and Final Expense solutions year-round.StrategizingWe help agents enhance their marketing efforts through creative design support, comprehensive strategy development, compliance guidance, and more.Maximizing ProfitabilityWe offer exclusive lead support funds and guide agents to programs that promise a high return on investment (ROI).Technology SolutionsWe provide low-cost or, in most cases, no-cost technology for business automation, along with consultations to identify the tools that best meet your unique needs.Our partnerships with industry leaders such as Main Street Power Mail, Byte Worth Marketing, The Leads Station, and YIG grant us significant buying power. We assist agents in establishing personal websites to attract clients, offering access to “client call-in” super hot leads with an impressive 60% closing rate, warm transfers, and extensive mail drops. We support our agents in selling all Medicare products alongside a strong emphasis on Final Expense Life Insurance. With one of the best sales coaching teams in the industry—typically charging $300 per hour—our agents benefit from these services at no cost, whether they are direct agents or part of our GM program. At Your Senior Group, we are a marketing company built on an insurance brokerage foundation, creating a significant advantage for our agents.Leadership: Enroll in leadership workshops or courses focused on emotional intelligence and team dynamics. Seek mentorship opportunities.

As the Founder and President, I specialize in the creation and delivery of Medicare Supplement and Final Expense Life Insurance leads through cold calling and live transfers. During and after the Covid lockdown, I successfully established and managed a high-performing 100-seat call center in Manila, ensuring adherence to TPCA and CMS compliance, as well as sales scripts.I oversee all outsourced telemarketers, data vendors, and licensed health and life insurance agents across 49 states. Our call center averages over 100,000 outbound calls daily, with a focus on delivering interested and qualified prospects directly to insurance agencies via warm client transfers. This approach has resulted in over 10,000 successful transfers across two Annual Enrollment Periods (AEP), enhancing the performance and growth of our partnered agencies.

Jack is a Medicare health insurance specialist who focuses on providing personalized assistance to senior citizens and individuals eligible for Medicare. He conducts one-on-one meetings to help clients explore their Medicare options and make informed decisions about their health coverage. Recognizing that choosing a health insurance plan can be a significant decision, Jack is committed to supporting his clients throughout the process and continuing to offer guidance even after the enrollment.Since obtaining his health insurance license in 2007, Jack has successfully enrolled over 2,000 Medicare clients, ensuring each receives tailored advice and support in a personal, one-on-one setting. His expertise and dedication make him a trusted resource for those navigating the complexities of Medicare.

Oversaw a team of 20-50 Licensed Health Agents nationwide, focused on selling Medicare health plans via telephone. Responsible for coaching on sales metrics and ensuring compliance with Medicare CMS regulations.Key Responsibilities:Prepared daily by reviewing client raw data to optimize the call day.Monitored and provided real-time coaching during telemarketing calls to ensure adherence to company and CMS compliance standards.Analyzed daily metrics for insurance agents, including call volume and auxiliary times, to assess performance.Conducted in-depth reviews of recorded calls at the request of clients, facilitating discussions with agency management on ongoing sales coaching initiatives.Achieved an average week-to-week increase of 40% in closed deals through targeted coaching and performance analysis.

In my role, I was handpicked to engage with Medicare and Medicaid clients, facilitating phone-based consultations to arrange in-home appointments. I effectively communicated with clients and their families to accurately assess their needs, desires, and eligibility, ensuring a seamless enrollment process for both current and new UnitedHealthcare (UHC) Medicare health plans. My commitment to client care extended beyond enrollment; I provided ongoing support to help clients fully understand and access their benefits.Utilized strong communication and interpersonal skills as a Field Agent, successfully conducting 5-8 in-home appointments daily to deliver personalized assistance and support.

At Right Choice Senior Services, we pride ourselves on being a premier insurance brokerage, dedicated to serving the needs of our clients with integrity and professionalism. With a dynamic team of 25 to 50 experienced life and health insurance agents, both captive and non-captive, we foster an environment that promotes excellence and accountability while emphasizing teamwork and open communication.Leadership and Team Development:As the owner and leader of this agency, I have successfully coached and empowered my team to achieve our organizational goals. My leadership approach focuses on effective communication, delegation, and team building, ensuring that every member feels valued and supported.Recruitment and Training Expertise:I have developed and implemented a comprehensive new agent recruitment and onboarding program, prioritizing compliance and ongoing training. My hands-on management style enables me to support field agents in real-time, ensuring they are equipped with the knowledge and skills necessary for success.Operational Excellence in Call Centers:I established and managed four highly efficient call centers in Manila, Philippines, dedicated to setting next-day in-home appointments for senior clients regarding Medicare and final expense reviews. This initiative not only enhanced customer service but also significantly contributed to our business growth.Strong Carrier Relationships:Our brokerage has established robust agency contracts with leading carriers, including Health Spring, UnitedHealthcare, Amerigroup, WellCare, Humana, Blue Cross Blue Shield, Windsor, Foresters, Mutual of Omaha, Cigna, and over 20 additional life insurance providers. This extensive network allows us to offer diverse and tailored insurance solutions to our clients.

As the Medicare Broker Manager at Cornerstone Senior Services in Brentwood, TN, I adopted a strategic, big-picture approach to lead the organization effectively. In this role, I took charge of coaching and overseeing a team of 80 Medicare health insurance brokers, ensuring they were equipped with Real-Time and Next Day telemarketer appointments to maximize productivity.My responsibilities included recruiting, training, and providing prompt responses to all agent inquiries, facilitating a supportive and efficient working environment. I prioritized ensuring that all brokers were well-prepared for the annual AHIP online course and remained compliant with CMS regulations, thereby maintaining high standards of professionalism and integrity within the team.In addition to my role at Cornerstone, I also served as the President of Right Choice Senior Services in Nashville, TN, managing Senior Life and Health Products. This concurrent leadership position allowed me to further enhance my management skills and expand my impact within the senior services insurance sector.

Tapped for leadership potential almost immediately and earned rapid promotion through the ranks of management; raised company’s visibility as trained insurance sales (multistate) Teams of agents, marketing and selling Medicare health insurance/Life insurance, senior population products. • Responsible for recruiting, training, managing/marketing for and to health and life insurance agents. • Built a team to earn #1 Medicare advantage producing agency sales for the #1 MAPD company in middle TN 2 years consecutive. 2009-2010• Managed, trained and supervised 4 independent call centers for his insurance agents, 2 call centers in manila Philippines and 40 call center agents, 2 center mangers in manila. • Oversaw 2 call centers in the Nashville TN area (20) call center agents. Over a 4-year period the call centers set appointments for Jack Hinson’s Medicare and life insurance agents, setting well over 20,000 in home appointments in a 4-year period.

Mortgage Loan OfficerAs an accomplished mortgage loan officer, I have built a successful career by cultivating strong client relationships and delivering exceptional service. I take pride in gaining clients’ trust through effective communication and responsiveness. My responsibilities include:Client Engagement: Actively reach out to clients, understand their needs, and provide tailored mortgage solutions.Documentation Management: Diligently gather and verify all necessary documents related to income, expenses, and credit scores to ensure a smooth approval process.Contract Negotiation: Skillfully negotiate contract terms and agreements to secure favorable outcomes for clients in both mortgage refinancing and purchasing scenarios.Closing and Funding Support: Guide clients through the closing process, ensuring clarity and confidence as we finalize their loan agreements.Referral Generation: Cultivate long-lasting relationships that result in referrals, contributing to a robust client base and sustained success.I am proud to have achieved the Million Dollar Club award in just three months, a testament to my dedication and effectiveness in the mortgage industry. Recognized for my commitment to client satisfaction and my ability to navigate complex loan processes efficiently, I strive to provide the highest level of service, helping clients achieve their homeownership goals.

As a dynamic sales leader, coach, and manager with extensive experience in international call center operations, I employed a consultative approach to drive business performance and identify areas for improvement, successfully executing widespread change initiatives. My leadership at Dell Computer Corporation was instrumental in the establishment of the first international consumer sales call center in Southeast Asia.Global Expertise: Relocated to Manila, Philippines, to spearhead Dell's inaugural consumer sales inbound call center outsourcing partnership, effectively marking a significant expansion in international operations.As a key member of the Executive Black Belt team (JACK), spearheaded a process improvement project that yielded $5 million in annual savings within the first year of implementation (modest rollout). This involved employing Lean Six Sigma methodologies (DMAIC/DMADV), leading cross-functional teams, and developing and implementing new processes. The project resulted in significantly improved efficiency and reduced operational costs.Strategic Ramp-Up: Successfully led the rapid ramp-up of Dell’s first international sales call center in Manila, achieving parity with our U.S. center counterparts within just three months—a remarkable accomplishment for our inaugural offshore inbound consumer sales center.Leadership Role: As Director of the outsourced call center, I provided strategic leadership to a team of over 10 team leads and 200 call center agents, efficiently managing the concurrent ramp-up of two distinct inbound and outbound sales centers. This involved taking inbound calls from U.S. clients seeking to purchase Dell products and financial services.Hands-On Coaching: Maintained continuous communication and engagement with all management and sales floor members, offering real-time coaching and development to enhance performance and drive results.