Jack Irwin Email & Phone Number

Dublin, Dublin, Ireland

Created and delivered merchandising / Planograms that are within retail capability and meet commercial objectives.Developed merchandising processes and guidelines.Developed new merchandising techniques and equipment in response to market trends and commercial needs.Managed the Planogram review process from assessment of product files to sign off of planogram proposals with senior management and commercial director.Compiled the design and physical build of Planograms in a store structure.Led cross functional teams of internal and external category management teams. Managed 70 categories across Bakery, Chilled Foods, Counters, Frozen Food, and Fresh Meat & Poultry.Mentored Planogram executives through training & development.Published the Merchandising Brochure on a monthly basis for 117 stores

Trained and developed staff to new Merchandising ways of working.Conducted training sessions for staff in 5 different regions.Performed one to one with store management and staff to support the new Merchandising General Assistant role.Validated each new merchandising Assistant on completion of training.

Delivered the up- skilling of all management teams and staff to new ways of working by using a 10 week cutover plan.Set up new stock control systems for 30 stores as part of this project.Completed store training schedule to ensure all management and staff teams were trainedCarried out Health Checks on each store to ensure the stores were ready for cut over to new store ordering systems.Led cross functional teams to deliver new store ordering systems for stores ‘right first time’.Validated each management team and staff member from each storeBuilt links with each store as contact to support them and considered the expert in this area to support stores after their cut over

Championed trading opportunities within the store delivering in an innovative way so that the store was stocked with quality products from exiting displays together with excellent services, maximising store profitability.Managed Store Steering Wheel Customer, Operation, Finance & People. Selected trained and validated all staffManaged store team to deliver KPIs Sales, Waste, Promotions, Displays, Availability, Cost Controls, Staff Training & Customer Service.

Customer Services Manager of Stillorgan with a store turnover of 800000 Euros weekly.Managed a team of people to deliver excellent Customer Services.Controlled front end & customer services desk including staff roster, customer complaints, training and validating staff.Managed all Fresh Food Counters, Off License & Bakery areas ensuring areas were compliant with health and safety regulations.Carried out Customers surveys and took action to improve the customers shopping trip.Supported trained and validated all duty Managers.

o Managed a team of 12 people within Fresh Foods to deliver retail excellence.Delivered excellent Customer Services, Displays & presentation, cost controls, sales ,waste controls achieving budget targets Selected trained and developed staff to deliver excellent customer service.