Jack Jackson Email & Phone Number

Radcliffe, Gb

Middleton, England, United Kingdom

Bury, Greater Manchester, United Kingdom

Bury, Greater Manchester, United Kingdom

Roles and responsibilities are meeting all KPI targets and criterias Dealing with all customer quieries and complaint accordingly making sure that each customers needs are met accordingly processing number transfers taking payments dealing with customer contracts bills cancellations and upgrades and applying refunds in a timely professional manner aswell as responding to emails Building personal relationships with customers to ensure that satisfactory customer service was demonstrated throughout each callLiasing with each department to ensure processes was followed correctly.Accomplishmentsgood feedback from customers on how well I demonstrated my skills and knowledge on the calls that provided the satisfactory servicealso recieved recognition for my 100% quality for 3months running from my manager.Skills UsedVerbal skillscommunication skillsuse of the MARY GOBER Technique

Bury, Greater Manchester, United Kingdom

Responsibilitiesmeeting all KPI and target criteria set meeting customers expectations Set up customer refunds replacements and exchanges if they no longer wanted the itemsbook deliveries for customers responding to emails Raise cases to different teams if there was any complications or complaints Build personal relationships with customers to ensure that satisfactory customer service was demonstrated throughout each callLiasing with each department to ensure processes was followed correctly Accomplishmentsgood feedback from customers on how well I demonstrated my skills and knowledge on the calls that provided the satisfactory servicealso recieved recognition for my 100% quality that was feeded back to me from operations manager Skills UsedVerbal skillscommunication skillsuse of the MARY GOBER Technique