Jack Jesson Email & Phone Number

Richmond Upon Thames, United Kingdom

• Hybrid Role in the Retentions department for Times Media UK's Digital and Print Paper Edition.• Using active listening, pyramid questioning, objection handling and persuasive speech skills to complete retentions for cancelling customers.• Additional responsibilities through Sales, Price Migration events, email communication, delivery Issues and online technical support.• Supporting a worldwide customer base for a legacy newspaper, reflecting a high standard of communication to match expectations of quality and reliability from the product

London, United Kingdom

Support of a team of advisors in returning W&H Participants to work.SPOC for local JCP/StakeholdersDaily reporting of KPI's and sharing of best practice with Contract Management Team

South London, England, United Kingdom

London, United Kingdom

• Account Management and Employer Engagement for a multinational hospitality provider on behalf of learndirect• Co-ordination with regional learndirect, Supply Chain centers in London and National Learndirect.com in application of Government funded training for hundreds of learners• Providing access and enrolment in training provisions for a hospitality company with 200 stores• Weekly updates to employers that praise “smooth running” and receiving two-way feedback on employee’s learner journeys• Simultaneously running partnership consultancy for the Stratford learndirect Centre• Facilitating the booking of learners on provisions from 5 London boroughs DWP, Housing associations and employment support services• Engaging with employers to attach to courses to gain job outcomes from training provisions• Providing statistical feedback on all elements of the centers performance

London, United Kingdom

• Assessments of individuals and groups referred by government bodies and other training providers to establish their current position in a job market, recommend improvement to their soft skills and accreditation, carrying out academic testing to ensure full batches of appropriate learners.• Managing the figures for the centre and creating analytical reports to assess changes in trends while making recommendations to department heads of action to be taken• Customer Engagement Consultancy: relief role. Feeding back to referral agencies and actively seeking referrals in institutions such as JCPs with group sessions, Work Coach one on ones, liaising with DWP Employment Advisors and accurate advertisement of Learn directs programs on the LMS System • Employment Engagement Consultancy: relief role. Leasing with employers with a view to claim job outcomes from learners, setting up SBWA to provide appropriate training for potential employees, Screening and interviewing on behalf of large UK Employers.• Business Management relief role. Taking improvement and CPD Meetings for all centre staff, Consultations for department heads in addressing specific issues and discrepancies, enthusing the centre staff to take positive feedback from performance reviews

London, United Kingdom

• Weekly front of house shifts for large Pub and Restaurant in the Ealing Borough• High Levels of Customer Services for a up market hospitality and dining experience• Real Ale Ambassador providing in house product knowledge training for all Staff• Continual training of new staff in high turnover recruitment environment• Cellar Management Responsibilities

London, United Kingdom

• Enrolling clients to the Reed In Partnership Workless Families Program, ensuring suitability through the European Social Fund• Providing advice and referrals for clients in need of support for housing issues, health related issues, family issues and clients dealing with the impact of crime• Assisting clients with their job searches, ensuring 14 Job outcomes in the 3-month period.• Management of all client engagement activities, Support sessions, Job searches and classroom participation• Delivering Reed in Partnership ‘Digital Inclusion’ materials and my own ‘confidence building, employability and personal development’ materials based around Employability training at Entry Level 3• Provided opportunity for clients to organize and participate in charity events, raising 370 for Disaster Emergency Commotion. • Liaised and met with local JCP’s and LA centers to promote program and ensure clients continued development.

• Stock management including the ordering, advertising and implementing of new products• Financial management involving the handling of petty cash, weekly reports, deposits at the bank• Organisation of the rota to use the staffs skills effectively and efficiently• Daily customer and supplier interaction• Staff liaising with the bar, kitchen and cleaning teams to monitor their productivity, happiness and their meeting of company standards• Overseeing the implementation of unique events from conception and print advertising to their application and management.• Implementing ever changing directives from the general managers to a staff of 25-30 people • Firing an unsuited employees, hiring their replacement and training the new member of staff in the operations and responsibilities of the predecessor’s job to a more effective level.

Ealing, West London

Live music coordinator, Charity Event Organizer, Barman, Rose and crown player (entertainment)

Nvq, Futher Education Training

Activities and Societies: Level 4 Award in Preparing to Teach in the Lifelong Learning Sector Level 3 Certificate in Advice and Guidance.

Bachelor Of Arts (Ba), Music Technology

Education record

GCSE & A-Level Studies