Jack Johnston Email & Phone Number

Fowler, Co, Us

Montrose, Co, Us

Provided multi-faceted support and bucket list coordination for wife during her terminal cancer battle. Focused on land management of family's Arkansas River farm. Coached JV and Varsity basketball teams for Parkhill Christian Academy.

La Junta, Co, Us

SECPA is an electric cooperative serving the largest certificated territory in Colorado. It’s broadband subsidiary, SECOM, is an industry pioneer in rural America. Both are governed by a 7-member Board of Directors. I was privileged to manage up to 120-employees both union and non-union members and hired multiple direct reports that represented first-ever leadership team diversity. I negotiated the first-ever union labor contract with a 5-year term that transferred 3 positions out of the bargaining unit. A cashless property swap with the local municipality constructed a new HQ facility at a significantly reduced cost. I created the first internal Safety Program along with HR and Member Services manager roles plus an in-house counsel. SECPA covers 13,000+ sq. miles in 11 counties. The system was almost 6000-line miles served by 24 substations and supported by 4 office/warehouse locations. A steady 4% meter and 12% load growth was achieved even when industry peers were on the decline. An AMI meter conversion was completed, line loss was reduced by 2% and system reliability significantly improved. The first distributed generation facility (4MW solar) was also installed. Proudly, no rate changes occurred, the member equity balance increased by 44% and the first-ever capital credit retirements were paid. SECOM’s network has more than 1700 fiber optic miles and 200+ communications towers. During my tenure, the company grew its customer base 243%, revenues 104% and assets 53%. Business development successes including the acquisition of 4 competitors plus the full buildout of 4 FTTX communities. With the participation of statewide industry peers, a team of lobbyist and attorneys help facilitate groundbreaking legislation related to easement perfection and local-level self-certification to be considered underserved. SECOM was proud to be selected as the 2016 Telecom Provider of the Year.

Pueblo West, Colorado, Us

I proudly served in the public sector as Chief Administrative Officer (i.e., city manager in council-manager form of government) for Pueblo West, CO. The community is a suburb of both Pueblo and Lake Pueblo State Park with almost 35,000 residents, recreational easements, retail commerce, full-scale medical facilities, a top-rated school district and a business landscape that included multiple international manufacturing exporters. This top community leadership role was two-fold. As District Manager of the 2nd largest Colorado metropolitan district spanning almost 50 square miles, I managed a team of subject matter experts in emergency services, public works, community development and parks & recreation. As General Manager of the water and wastewater utility enterprises, I was responsible for delivering these essential services safely and reliably with a support team of highly certified operators, engineers, scientists, attorneys and lobbyists. Both roles required constant participation and coordination with myriad state and federal governing bodies as well as neighboring utilities. Total asset valuation was approximately $335MM with an annual budget of in excess of $33MM and a total staff of almost 170 dedicated employees. I reported to a 5-member Board of Directors elected at-large by the citizenry.

Pueblo, Co, Us

The Historic Arkansas Riverwalk of Pueblo (HARP) is 32 acres of urban waterfront established as a downtown revitalization, economic development and recreational improvement project. Receiving its seed funding from a 1995 general election municipal bond approval, it was inspired by its San Antonio counterpart and a model for the Oklahoma equivalent.During my privilege of stewardship, I was able to increase cash and in-kind donations multiple fold year-over-year and average more than $200K per month in new donations. I was able to increase core services by almost 50% and reduce annual operating budget by almost $125K. In addition to maintenance, capital planning and fundraising, events exceeding 10,000 attendees were planned, coordinated and managed by a staff of up to 100 and tens of volunteers. My proudest accomplishment was leading the final fundraising, design, construction and inauguration of the nationally unique Pueblo Veterans Bridge. I reported to two separate governing bodies with distinct but complementary missions. The HARP Authority board was comprised of an appointed representative from each inter-governmental funding partner – City of Pueblo, Pueblo County, Pueblo Urban Renewal Authority, Pueblo Conservancy District, Pueblo Board of Water Works. The self-selected and volunteer 501(c)(3) HARP Foundation board consisted of notable community leaders.

Dallas, Tx, Us

I was the first-ever LDP participant in company history to be promoted to the General Manager band/level during the program - traditionally occurring years after completion. I was later selected to the Leadership Cingular 2-year executive development program. I was responsible P&L of multiple call centers amongst varying states. I also managed vendor call center relationships spanning several other states and an international site in Mexico. This included customer service, collections, vertical sales and technical support with up to 1400 direct employees and 600 indirect employees with a $235MM operating budget. Highlights of my tenure include: - being the only Call Center Director to expand, downsize, remodel, close and open a call center- competitive selection to lead the development and opening of the flagship Pueblo, CO call center - achieving nationwide distinction as #1 Quality Assurance in 2005 (Rantoul) and 2008 (Pueblo)- achieving nationwide Best in Class employee retention 2004 (Schaumburg) and 2005 (Rantoul) - managing lowest ever Year 1 attrition and largest YOY decrease in Year 2 across all call centers - leading the enterprise's lowest cost/call center in 2007 (Pueblo) - leading the [President appointed] multi-functional line My Customer Action Team- serving on the enterprise Spanish Marketing Team- leading 2 merger transition teams (BellSouth, AT&T Wireless)During this time and the parallel redevelopment AT&T through M&A, I worked under different subsidiary brands including Ameritech, BellSouth, Cingular Wireless and AT&T Mobility.

Dallas, Tx, Us

I returned to CellularONE on a promotion while continuing to complete LDP, which entailed regular travel nationwide to sites/training within different functional lines of the business. My daily operational responsibilities included all customer service, retention and bilingual management and their teams.

Dallas, Tx, Us

I was part of a team that devised and lobbied legislation that created the concept of incentive regulation for Texas telecommunications companies. I also assisted in achieving Public Utility Commission approval for inter-LATA long distance service amongst other rate cases. I had the honor of individually hosting the FCC Chairman on an E-Rate tour of a rural school district and working with Telmex counterparts on the first international local calling area initiative for Laredo/Nuevo Laredo. I proudly served as a company representative to the Texas Telephone Association.

Dallas, Tx, Us

Upon promotion, my role expanded to the responsibility of 4 Managers and their customer service and collections teams. Such a promotion had not ever occurred within the 3-year program - that would normally occur upon or after completion.

Dallas, Tx, Us

I was competitively selected from a nationwide applicant pool for the 3-year SBC Leadership Development Program (LDP). My first assignment was with CellularONE in the Illinois market where I managed the [Spanish] Bilingual Team within the call center. Within the first 3 months, I submitted an original proposal that changed the primary dynamics of the IVR call tree routing - multiple senior managers had attempted to justifying that same end result using different methodologies over previous 8 years.

Msc, Developmental Economics

Ceia, Inter-American Studies

Bba, Marketing / Management