Jack Hickey Email and Phone Number

• Lead training courses, and attend trade shows around the country to teach prospective integrators how to install and program Doorbird products• Build relationships with technicians to effectively address and resolve technical challenges• Embrace a customer-focused mindset by providing comprehensive planning from installation design to post-sale support• Test and troubleshot DoorBird intercoms and peripherals• Find and report software and firmware bugs• Conduct market research on competitive access control systems, new developments in the industry and potential clients• Contribute to revenue growth by preselling DoorBird products and optional add-on peripheral devices

• Provided exceptional customer support to customers all over the globe• Oversaw shipping logistics and advocated for customers in case of any shipping delays or customs withholding to ensure on-time deliveries• Deployed a 20% discount loyalty program to encourage customer retention and satisfaction• Organized and distributed monthly marketing email campaigns to provide essential order updates• Addressed common customer pain points by requesting detailed feedback and publishing a FAQ in response

• Assisted a high volume of customers through email and phone support using our Customer Resource• Management platform• Top of the support team leader board in daily average tickets closed and phone calls complete¡• Led all in-person new employee onboarding demonstrations showcasing lock hardware and app software• Explored market trends to help create a renter's guide in collaboration with the marketing team to educatecustomers on August solutions• Planned and designed the expansion of August’s customer knowledge base to address common customerproblems

• Coordinated closely with real estate agents to help sell apartments and maintain maximum buildingoccupancy• Utilized SalesForce for scheduling and information tracking to deliver top-notch personalized service forresidents and guests• Oversaw work tickets to schedule in-house maintenance visits using property management software• Contacted Expedia, Travelocity, and Booking.com on behalf of residents to find lowest possible rates