As a Support Analyst I connect business and IT, using my systems and data analysis background to provide superior applications support, ensuring the needs of the business user community are met. This includes responding to any and all queries regarding system functionality, data issues and reporting. My skill sets used to handle these queries include systems and data analysis, data mining and QA (quality assurance testing). The user community included a subset of 'in the field' installers, using Windows OS mobile devices (Motorola MC95's and Panasonic ToughBooks). Keeping the installers productive in field required mobile device hardware and software skill sets. The online interface to deliver fixes/updates was SOTI MobiControl. I worked closely with the business users, explaining the functionality of the work order management system (MBLink), and documenting suggestions for updates and improvements (change management).The change management requests were forwarded to the IT team, and when new test versions were delivered, I performed QA testing on both the mobile device data capture software, and back end work order data management system.
Listed skills include Etl, Requirements Analysis, Sharepoint, Sdlc, and 46 others.
