Jack Knutson Email & Phone Number

Rocklin, CA, US

Rocklin, CA, US

Leading a team of six, supporting all IT services at Gemini Legal including end user devices, Information Security, SaaS applications, on-premise Active Directory, File and Print services, AzureAD, video conferencing, and physical security/access control for three sites. Working with cross functional teams to provide significant, IT related contributions.

London, England, GB

• In this role; I managed all aspects of a high-performing cross-functional team to streamline day-to-day operations of global IT Support. While meeting and exceeding set expectations, I provided seamless Global IT.
• Steered collaborative efforts in integration of OpenMarket into Infobip, covering email, Slack, Jira, Confluence, Zoom.
• Building new site for Infobip in Guadalajara, Mexico for approximately 75 employees, including all areas of Corporate IT (Internet circuits, physical wire plant, server room, HVAC, fire suppression, IT storage room.

In this role; I managed all aspects of a high-performing cross-functional team to streamline day-to-day operations of global IT Support, Salesforce, Tableau, and other applications, while exceeding set expectations. I provided seamless Global IT Support for approximately 350+ employees spread across 6 sites in 5 countries. I managed a team that supports.

• In this role; I led a team of Systems Administrators to provide exceptional support for the production environment as well as IT support to the developer team. By deploying Zoom across the organization, I was able to.
• Successfully oversaw all IT aspects for site move of Seattle site.
• Engaged end-to-end in ISO 27001 audits, covering all aspects related to IT Support.

Chesterfield, MO, US

• In this role; I ensured the smooth flow of operations for the Americas region by managing all Windows servers, Windows services, ESX infrastructure, and HP Blade and Enclosure hardware, including any open issues or.
• Led timely integration of Windows, ESX, UNIX, and storage into Amdocs' IT infrastructure following more than 10 Amdocs acquisitions.
• Assured global consistency of process, service delivery, and infrastructure design decisions by collaborating with peers from EMEA and APAC regions.
• Coordinated the design, implementation, and support of ESX infrastructure (200 Hosts, 3800 VMs) and HP Blade servers and enclosures (for Windows, Unix, and ESX) across the Americas region.
• Managed all Windows and ESX deliverables for corporate and business unit-sponsored projects in the Americas region through the implementation and execution of industry best practices.
• Designed, implemented, and supported a solution for small to medium-sized offices to host Windows, and corporate network proxy services on a compact, redundant, and cost-effective solution. This solution was deployed.

Chesterfield, MO, US

• In this role; I was in charge of all aspects of IT service delivery for the El Dorado Hills location, including Network Services, Systems Administration, Data Center Management, Desktop Support, and Telecom. I.
• Played a significant key role in defining the ITIL process for Change Management.
• Served as key IT Project Manager for post-merger integration efforts for the acquisition of a 400-employee company based in Ottawa, Ontario, Canada.
• Coordinated major post integration efforts including "Due Diligence", a "Quick-Connect" phase, "Cutover Weekend", and "Day 2" activities for all aspects of IT (Networks, Telephony, Service Desk, Windows, Unix, Storage.

US

• In this role; I led a high-performing team of Systems Administrators responsible for the 24/7 support of over 800 WinNT/Win2K/Win2K3 servers spread across multiple global sites. Support includes applications such as.
• Key contributor to the original design and build-out of the WinNT infrastructure at E*TRADE's Atlanta site.
• Led multiple acquisition/integration projects in San Diego, Portland, Arlington, London, and Cambridge.
• Designed and deployed patch management software for more than 5000+ desktops and 800+ servers globally.
• Provided prompt, accurate, respectful support to users, employing skill and technical assistance while ensuring complete customer satisfaction.
• Performed upgrades to the enterprise infrastructure (Exchange, PDC/BDC's, WINS, DHCP, File and Print servers, HP Storageworks SAN, HP TL891 DLT Tape Library) for the Rancho Cordova site.

• In this role; I was the sole network administrator for corporate WinNT servers, which included approximately 20 WinNT servers spread across 8 sites and serving over 2000+ users. To ensure project delivery, I served as.
• Enhanced productivity and work efficiency by training new hires for Network Support Specialists I and II.
• Deployed Windows95 on approximately 150+ desktops at the Development Center, including designing the automated installation process, and setting system policies.