Leading a team of six, supporting all IT services at Gemini Legal including end user devices, Information Security, SaaS applications, on-premise Active Directory, File and Print services, AzureAD, video conferencing, and physical security/access control for three sites. Working with cross functional teams to provide significant, IT related contributions to project and initiatives that support the growth and success of Gemini Legal.

In this role; I managed all aspects of a high-performing cross-functional team to streamline day-to-day operations of global IT Support. While meeting and exceeding set expectations, I provided seamless Global IT Support for approximately 600+ employees spread across 15 sites in 9 countries. I managed a team that supports all end-user computing devices, video conferencing equipment, phones, Windows Servers, and physical security for OpenMarket sites (CCTV and badge readers). My team supports multiple end user devices running Windows, macOS, and Linux, Microsoft Office applications, Microsoft Teams, Zoom Phone, Jamf, Slack, and various other integrations such as Reflektive, Outreach, Marketo, and iCIMS to ensure effective communication throughout the company. I improve operational excellence by ensuring complete adherence to Information Security compliance standards.• Steered collaborative efforts in integration of OpenMarket into Infobip, covering email, Slack, Jira, Confluence, Zoom.• Building new site for Infobip in Guadalajara, Mexico for approximately 75 employees, including all areas of Corporate IT (Internet circuits, physical wire plant, server room, HVAC, fire suppression, IT storage room, etc.) as well as hired onsite IT Support person for the Corporate IT, Americas Team.

In this role; I managed all aspects of a high-performing cross-functional team to streamline day-to-day operations of global IT Support, Salesforce, Tableau, and other applications, while exceeding set expectations. I provided seamless Global IT Support for approximately 350+ employees spread across 6 sites in 5 countries. I managed a team that supports all end-user computing devices, video conferencing equipment, phones, Windows Servers, digital signage, and physical security for OpenMarket sites (CCTV and badge readers). My team supports support Zoom, Zoom Phone, Jamf, Slack, and various other application integrations such as Reflektive, Outreach, Marketo, and iCIMS to ensure effective communication throughout the company. I improved operational excellence by ensuring complete adherence to Information Security compliance standards.* Built OpenMarket's Jamf instance, including setting up the Apple Business Manager account and coordinating the registration of all existing Apple devices with multiple hardware vendors.* Created specification for OpenMarket's video conference standards including designing and deploying conference rooms globally.* Managed overall aspects of the project to segregate OpenMarket from Amdocs to prepare for the integration with Infobip, including building Office365 tenant to host all mailboxes, distribution lists, groups, and resources, authenticating using AzureAD and internal OpenLDAP instance.

In this role; I led a team of Systems Administrators to provide exceptional support for the production environment as well as IT support to the developer team. By deploying Zoom across the organization, I was able to provide a unified video conferencing solution for all PCs running Windows, macOS, and Linux. By creating an Active Directory domain, I improved support for Microsoft Windows Servers in the production environment.• Successfully oversaw all IT aspects for site move of Seattle site.• Engaged end-to-end in ISO 27001 audits, covering all aspects related to IT Support.

In this role; I ensured the smooth flow of operations for the Americas region by managing all Windows servers, Windows services, ESX infrastructure, and HP Blade and Enclosure hardware, including any open issues or outages, across 22 sites in 7 countries. I ensured that all Service Delivery-related metrics, such as Service Level Agreements, Customer Satisfaction levels, Vendor Management, and Quarterly Business [Unit] Reviews, were fully met. I increased productivity and work efficiency by leading a team of globally diverse Windows Systems Administrators supporting the Americas region, which included coaching, development, and carrying out the bi-annual review process for each.• Led timely integration of Windows, ESX, UNIX, and storage into Amdocs' IT infrastructure following more than 10 Amdocs acquisitions.• Assured global consistency of process, service delivery, and infrastructure design decisions by collaborating with peers from EMEA and APAC regions.• Coordinated the design, implementation, and support of ESX infrastructure (200 Hosts, 3800 VMs) and HP Blade servers and enclosures (for Windows, Unix, and ESX) across the Americas region.• Managed all Windows and ESX deliverables for corporate and business unit-sponsored projects in the Americas region through the implementation and execution of industry best practices.• Designed, implemented, and supported a solution for small to medium-sized offices to host Windows, and corporate network proxy services on a compact, redundant, and cost-effective solution. This solution was deployed to at least 15 office locations worldwide.

In this role; I was in charge of all aspects of IT service delivery for the El Dorado Hills location, including Network Services, Systems Administration, Data Center Management, Desktop Support, and Telecom. I coordinated the PMI process with other business units from start to finish (HR, Finance, Legal). I was in charge of all IT staff at the El Dorado Hills location, including the bi-annual review process, disciplinary actions, staff development, and merit raises to ensure smooth workflow. To avoid potential hiccups or delays, I ensured consistency of server, network, and telecom configurations across sites. I was responsible for the administration, engineering, and implementation of all Windows-based servers and services at the El Dorado Hills site. At El Dorado Hills Site, I provided excellent third-level support to Desktop Support personnel.• Played a significant key role in defining the ITIL process for Change Management.• Served as key IT Project Manager for post-merger integration efforts for the acquisition of a 400-employee company based in Ottawa, Ontario, Canada.• Coordinated major post integration efforts including "Due Diligence", a "Quick-Connect" phase, "Cutover Weekend", and "Day 2" activities for all aspects of IT (Networks, Telephony, Service Desk, Windows, Unix, Storage, AV, Asset Management, End-User Computing).

In this role; I led a high-performing team of Systems Administrators responsible for the 24/7 support of over 800 WinNT/Win2K/Win2K3 servers spread across multiple global sites. Support includes applications such as Exchange, IIS, SQL, and SNA. Using ProactiveNet and SiteScope, I set up monitoring for enterprise and production-based applications. By compiling and contributing data from various points, I created a weekly Corporate Performance report to show trends in performance from a user's perspective across various internal sites. I recovered Exchange mailboxes on a regular basis as a result of accidental data loss or at the request of the legal department to assist with HR or SEC investigations. • Key contributor to the original design and build-out of the WinNT infrastructure at E*TRADE's Atlanta site.• Led multiple acquisition/integration projects in San Diego, Portland, Arlington, London, and Cambridge.• Designed and deployed patch management software for more than 5000+ desktops and 800+ servers globally.• Provided prompt, accurate, respectful support to users, employing skill and technical assistance while ensuring complete customer satisfaction.• Performed upgrades to the enterprise infrastructure (Exchange, PDC/BDC's, WINS, DHCP, File and Print servers, HP Storageworks SAN, HP TL891 DLT Tape Library) for the Rancho Cordova site.• Created, reviewed, and approved all NT-based Change Controls, as well as supervised and implemented Change Control tasks, as a representative of NT Operations in the Change Management process.• Planned, designed, and implemented global anti-virus solution protecting Microsoft Exchange Internet Mail Connectors, Exchange Mailbox servers, Windows-based file servers, and approximately 5000 desktops and laptops worldwide through effective utilization of Trend Micro's anti-virus solution.

In this role; I was the sole network administrator for corporate WinNT servers, which included approximately 20 WinNT servers spread across 8 sites and serving over 2000+ users. To ensure project delivery, I served as Project Lead for the major deployment of network applications. At the USCS Development Center, I established desktop standards by researching new components.• Enhanced productivity and work efficiency by training new hires for Network Support Specialists I and II.• Deployed Windows95 on approximately 150+ desktops at the Development Center, including designing the automated installation process, and setting system policies.