Jack Koch Email and Phone Number

- Consult on security standards and solutions to address bank-wide issues related to data movement, data protection at rest, certificate management, and compliance policies, achieving an average delivery time 62% faster than SLA.- Manage and assess inbound requests for endpoint, network, and removable storage data transmissions, evaluating the risk tolerance for outbound restricted files, encrypted data, and highly confidential information.- Collaborate with segment risk officers to implement domain whitelisting, aligning security measures with business needs and risk appetite.- Streamline monitoring procedures for high-risk users, leveraging toolsets to enhance investigations into potential data exfiltration.

- Investigate threat risk levels and deploy service restoration plans in response to incidents reported by the Managed Security Service Provider (MSSP) Security Operations Center (SOC).- Coordinate phishing campaigns and mitigate risk in collaboration with associates impacted by Business Email Compromise. - Leverage security tool sets to actively search for and investigate emerging threats across the enterprise environment.- Drive patching efforts of key systems in accordance with organizational policy.- Prepare weekly/monthly activity reports for escalation to IT leadership.

- Implement scripting (PowerShell) to automate manual processes, and improve operational efficiency of Goodyear's Global Privileged Access Management (PAM) solution.- Create and improve dashboards and reporting tools via Splunk to enhance visibility of events within Goodyear's PAM solution in accordance with organizational log management standards.- Enable access to Goodyear's PAM solution on a global scale through onboarding, decommissioning, and troubleshooting of failed accounts with Level 2 Windows/Linux server personnel within the platform across various business functions, geographical domains, and operating systems.- Aid in the consultation of security standards to Goodyear vendors on the basis of Security Architecture, Identity and Access Management (IAM), Security Information and Event Management (SIEM), Risk Management, and Vulnerability Management to suggest optimal security recommendations while remaining compliant to organizational policy.

- Review and ensure that cyber security standards are followed for 70+ applications in the GY Intellectual Property Portfolio on the basis of: Access Management, Change/Incident/Release Management,Log Management, and DNS Identity.- Develop and Manage AWS Error Reporting Dashboards/Reports via Splunk for Data Insights to enable more efficient error handling and infrastructure health monitoring.- Remediate global servers running on obsolete versions of Windows OS to enable security support across the organization.- Facilitate progress and completion of over 15 efficiency-gaining initiatives within Goodyear IT, RDEQ, and Engineering.- Lead a global initiative to mitigate use of USB for data extraction/storage purposes, promoting more secure methods of data management.- Implement design and content changes for the website of Goodyear's flagship community outreach event.

- Support Implementation Design personnel with Supply Chain solutions to optimize the operational efficiency of nationwide clients to fulfill business needs.- Function as a solutions architect in the development and implementation of Robotic Process Automation (RPA) functionality with labor reporting of a live account, saving floor supervisors up to 520 hours annually.- Analyze inefficiencies and inaccuracy throughout the daily operations of a client after a recent account launch, which experienced a tenfold increase in order volume within a one week period.- Propose resolutions to operational obstacles directly to general managers, operations managers, and operations supervisors in effort to steadily increase successfully outbound orders on a weekly basis.- Test and analyze the functionality of SQL queries in systems such as WMI 2020 (IBM Warehouse Management Interface), IBM Cognos, and UI Path.

- Collaborated with technical analysts to support re-launch of customer relationship management system, which links and provides branded content to over 500 members of UHM sales staff.- Analyzed data and metrics utilized by the advisory board to support customer satisfaction initiatives and CRM optimization, which were primary goals for the company.- Gained high visibility to and familiarity with automation tools within the CRM by importing automated content into the system.- Audited and reviewed over 200 unique content pieces and 500 user profiles to meet compliance regulations and ensure consistency of company branding.- Developed published content for both the CRM and company social media platforms of Facebook, Instagram, and Twitter.- Facilitated a group of 9 fellow interns that was awarded first place out of 6 groups for devising two key innovations to achieve a company milestone.- Honored with the 2019 L.E.A.D. Internship Program "Continued Learning Award" for demonstrating an openness to gain exceptional knowledge in field of interest as well as in other departments of the company.

- Achieved customer satisfaction by serving patrons food and beverages while performing various restaurant duties in a lively restaurant environment.