Jack L. Email & Phone Number

Remote

While working at PurpleCV as a CV / Resume Writer, I wrote impactful and impressive resumes / CVs, cover letters, and LinkedIn profiles for wide range of clients, including entry-level to senior executive job seekers in accordance with job goals and ATS system. I utilised strong communication skills while interacting with customers to extract important details. I proceeded with client’s revision requests, ensuring 24-hour turnaround time period on a consistent basis. I assessed client’s job goals, selected relevant template, and restructured career history using strong buzzwords and doing vs. achieving technique. I used advanced features of MS Word while crafting resumes / CVs, such as watermarks, line spacing, paragraph spacing, tables, styles, and formatting tools.It is worth notable that I was appreciated by CEO on several occasions for efficiently managing workload by working from home during peak season without compromising quality and customer service standards. I won customers’ trust and loyalty by delivering exceptional, error-free documents within deadlines.

Balcatta, Wa

In this role, I supervised the general operations of the entire store, as well as ensured a positive, professional, and safe work environment for all associates. I communicated issues to the appropriate Support Centre department with General Manager approval. I assisted with special projects within the district as set forth by the District Manager. I managed and directed preventative maintenance and repairs to maximise and protect all physical assets. I developed a broad understanding of company operations, business and market terminologies, and customers’ behaviours.Following are the highlights of the value I brought to the Company:I implemented new SOPs, policies, and procedures to maximise operational productivity and achieve cost efficiencies.I delivered exceptional customer service, identified problems, resolved conflicts, and answered queries in a courteous and professional manner.

Perth, Wa

In this role, I developed and implemented forward-thinking strategies to address customers’ concerns and augment satisfaction levels. I provided accurate and updated information to the customers about available merchandise, current prices, and future events. I efficiently processed and received payments via credit cards and bank drafts. I monitored customers’ requests and ensured proper documentation of problems and solutions by recording customer interaction details.I identified and evaluated diversified needs of the customers and provided appropriate solutions by collaborating with customers, management, and sales teams.I displayed exceptional patience and positive attitude while dealing with dissatisfied / angry customers.

Perth, Wa

In this role, I facilitated smooth workflow of operations by identifying and resolving problems in a timely manner. I provided hands-on support in copying and scanning supporting documentation. I matched and balanced receipts with daily registered tapes, as well as prepared and presented sales reports to the management on a weekly and monthly basis. I communicated with customers on a regular basis to ascertain needs and provide solutions.I reviewed cash intake and deposit records to identify and address errors and discrepancies.

Bachelor’S Degree, Business Administration, 3.91

Associate’S Degree, Business Administration