During my time with City Relay/Opago, I was responsible for overseeing the day to day running of the property maintenance team ensuring a high quality of service was provided to our clients.In my second month I doubled our revenue by introducing new processes, improving relationships with exciting clients and building new relationships with new clients.

At LIFE Residential I am responsible for managing our external contractors, ensuring Service Level Agreements are adhered to and monitored or a regular basis. and managing multiple projects including compliance and planned maintenance.One of my first achievements was to review and improve existing service level agreements to ensure we could provide our clients and tenants with a more efficient and effective service. My greatest achievement was creating and implementing a… Show more At LIFE Residential I am responsible for managing our external contractors, ensuring Service Level Agreements are adhered to and monitored or a regular basis. and managing multiple projects including compliance and planned maintenance.One of my first achievements was to review and improve existing service level agreements to ensure we could provide our clients and tenants with a more efficient and effective service. My greatest achievement was creating and implementing a successful plan to overcome new regulations surrounding electrical safety in rented properties, ensuring over 4000 managed propertied remained compliant. This required managing and supporting contractors and internal team members, time and project management along with handling any complaints that arose. With no experience or qualifications, I took it upon myself to learn the excising electrical regulations in order to provide the best possible service to our clients, whilst being able to provide maximum support to my team.I am also responsible for managing and implementing the planned preventative maintenance project. with my sales experience I was able to increase the conversion rate, resulting in an increase revenue for the business as well as ensuring our managed properties are in better condition and reducing costly repair bills for our clients.The above has allowed me to showcase and improve my skills in time management, organisation, customer service and excel knowledge, including creating and following Gant and pivot charts. Show less

As Technical Service Manager, my primary role is to conduct surveys and provide estimates for all types of works including; Bathroom and kitchen installation, property redecoration and conversions. Once the quote was completed I was then responsible for managing the project from start to finish, managing contractors, materials and ensuring works stayed within budget ending in customer satisfaction. I was also in charge of handling any customer complains and providing technical knowledge… Show more As Technical Service Manager, my primary role is to conduct surveys and provide estimates for all types of works including; Bathroom and kitchen installation, property redecoration and conversions. Once the quote was completed I was then responsible for managing the project from start to finish, managing contractors, materials and ensuring works stayed within budget ending in customer satisfaction. I was also in charge of handling any customer complains and providing technical knowledge and advice to the sales and engineer development departments.All of the above was completed with no prior experience or training since I began the role. I was responsible for one of the largest managed projects, quoting and managing a £500,000+project. Show less

At Pimlico Plumbers i reported directly to the General Manager and my day to day duties involved conducting site visits and auditing engineers and contractors. I would assess van and personal appearance, quality of the site set up, quality of work and ensuring that customer satisfaction was met through customer surveys. Ensuring every engineer was inspected on a monthly basis, and with over 200 engineers, it was essential to ensure this was implemented in the most efficient and… Show more At Pimlico Plumbers i reported directly to the General Manager and my day to day duties involved conducting site visits and auditing engineers and contractors. I would assess van and personal appearance, quality of the site set up, quality of work and ensuring that customer satisfaction was met through customer surveys. Ensuring every engineer was inspected on a monthly basis, and with over 200 engineers, it was essential to ensure this was implemented in the most efficient and economical way. This required precise planning and preparation. Show less

My role at Dyno Plumbing included service, repairs and fault finding of plumbing systems throughout the London area ensuring a first time fixes where carried out on each visit. Works included an out of hours shift patterned which allowed me to show my skills, whilst working under pressure. During my time at Dyno Plumbing I was quickly regarded as a Senior Maintenance Engineer which brought on new responsibilities such as training new engineers, teaching them how to work safely and… Show more My role at Dyno Plumbing included service, repairs and fault finding of plumbing systems throughout the London area ensuring a first time fixes where carried out on each visit. Works included an out of hours shift patterned which allowed me to show my skills, whilst working under pressure. During my time at Dyno Plumbing I was quickly regarded as a Senior Maintenance Engineer which brought on new responsibilities such as training new engineers, teaching them how to work safely and follow strict company policy along with being responsible for providing continued guidance to other Maintenance Engineers.I was also responsible for completing surveys followed by creating and discussing quotations with customers. Show less

I worked for AM Services as an engineer both as a full time employee, as well as a self employed engineer. Both, as an employee and self employed engineer my roles including fault finding, service and repair works, Gas safety inspections and full installations of central heating systems. It was while being self employed I was responsible for looking after an apprentice and helping to guide them through their apprenticeship providing my knowledge, empowering, and allowing him to showcase… Show more I worked for AM Services as an engineer both as a full time employee, as well as a self employed engineer. Both, as an employee and self employed engineer my roles including fault finding, service and repair works, Gas safety inspections and full installations of central heating systems. It was while being self employed I was responsible for looking after an apprentice and helping to guide them through their apprenticeship providing my knowledge, empowering, and allowing him to showcase his skills by trusting him with tasks of his own. Show less