Jack Le Email & Phone Number

Houston, TX, US

Houston, TX, US

While reporting to a Director, I lead a high volume, adaptable, and very successful Modern End-user Compute Engineering team with a pulse on End-user Experience of ~25 direct reports. My team is responsible for EUC Engineering Workstations and Mobile Devices. I am leveraging technologies such as Microsoft AGPM, ControlUp, VMware Horizon VDI, VMware.

Houston, TX, US

• Architect and analyze technical solutions as they apply to applications across Integrated Delivery System for Endpoint Engineering, application packages, SCCM, and Virtual Desktops.
• Serve on the IT Architecture Board which evaluates changes and new technologies that may be implemented

Houston, TX, US

• Architect and analyze technical solutions as they apply to applications across Integrated Delivery System for Endpoint Engineering, application packages, SCCM, and Virtual Desktops.
• As the Team Lead, I streamlined the software life-cycle process from request to retirement of software by facilitating meetings with a key to guide them through the process to think about the enterprise and its needs.
• As primary escalation, I defined new processes increasing inter-team communication and reducing tickets by facilitating a mandatory daily team stand-ups to discuss in-flight work and upcoming changes
• Serve on the IT Architecture Board which evaluates changes and new technologies that may be implemented

Houston, TX, US

• Manager of IT with a staff of six direct reports. Oversaw Server, Network, Desktop and Helpdesk departments. Managed ERP consultant on outsourced Accounting software. In 2014 we supported 3 of 4 divestitures including.
• Reported to the head of IT
• Implemented weekly one on ones and team meetings with all six direct reports including contractors
• Cross trained and transitioned patching process and VM\ VDI support and maintenance to the Valerus Field Services Infrastructure team
• Design and migrated datacenter moves
• Cloud migration of existing messaging to Office 365 for 1500 users

Houston, TX, US

• By leading through the example I changed the culture from a 9-5 Weekday job to a 24x7 365 customer focused support team. Lead, mentor and train others in infrastructure administration as well as virtualization.
• Architected a solution leveraging XenDesktop, Lync, and DataNow that allowed for telecommuting.
• Worked with IT Leaders to define an IT Telecommute Policy.
• Developed formal change and audit procedures in response to previous Sarbanes-Oxley failures
• Implemented patch cycles and defined patch management policies while working with Operational Stake Holders to minimize downtime
• Deployed, configured, and manage System Center 2012 Configuration Manager with WSUS for server patching and to manage Office

Houston, Texas, US

Primary: McAfee ePO\VirusScan 8.xPrimary: Symantec Endpoint Protection Manager\SEP 12.1Secondary: ArcSightSecondary: TippingPointSecondary: Symantec DLPSecondary: Symantec PGP

Houston, Texas, US

McAfee ePO\VirusScan 8.xLANDeskPrint ServersFTP ServersCitrixAD, DHCP, & DNSSupport & Maintenance of Windows Servers

Houston, Texas, US

PC support; hardware, Windows, and applicationsAD & Exchange account managementSupport WM proprietary applicationsCreated an internal website for tracking inventoryCreated an internal website for knowledge base articlesCreated a database and front-end for IT ProcurementCreate and supported an application\utility\toolkit VB.NetProvided Executive Support

Houston, Texas, US

Remote PC support; hardware, Windows, and applicationsAD & Exchange account managementSupport WM proprietary applications