Week Eighty-nine, getting clarity, akan datangWeek One to Fifty-Eight Supports Payroll Operations For MOE staff, Office Administration, Office Culture "Ra-Ra"-ingWeek One to Fifty-Nine Onwards Supports HR Recruitment Operations For Statutory Boards Staff, Office Administration, Office Culture "Ra-Ra"-ing, Staying Sane where and when the Only Constant is Change, where is my beer/coffee?!Work is sometimes a bore but NEVER boringP.S. More changes coming this coming week, stay tuned~

●Participate in general operations processing functions, including client onboarding, accountservicing, document management, etc● Loan processing (including and not limited to loan disbursement, repayment,refund, credit admin, investment booking, etc.)● Ensure timely and prompt processing as per committed SLA● Ensure processes and controls adheres to guidelines (internal, regulatory, etc.)● Ensure timely and effective escalation of potential issues and resolution● Work closely with various internal and external stakeholders (Front Office, Compliance, Credit,etc.) to complete required processing and resolve issues arising● Answer queries on operational processes● Participate in process reviews (including mapping of processes) and system enhancements(requirements gathering, testing, etc.)● Create and maintain operations procedures

1. Assists in the recruitment process. This involves placing Job advertisements online, scheduling interviews, and preparing contracts of employment.2. Processing of work passes, such as employment pass applications, special pass and work permit applications, renewals and cancellations.3. Maintains and files all HR related records such as opening of employee personal files; tracks and updates all staff leave applications, staff appraisals and reviews.4. To facilitate staff training and maintenance records.5. To conduct staff on-boarding and off-boarding process full cycle.6. To manage all kind of employment leaves.7. To monitor monthly staff claims.8. To handle Internships and contract documentations.9. To apply government grant or claim, if any.10. To make staff announcement.

1. Assists in internal and external stakeholder's engagement for online training and marketing events2. Assists in In-house Data-tracking for events-management

1. Liaised with regional team members to update monthly billing entries for agency Google Ads campaign for 16 markets across the globe2. Fulfilled finance operational tasks so as to free up capacity for the team to manage more complex strategic finance issues with the business

1. Managed and supervised staff in office administration and facilities management for Kampong Kapor Family Service Centre (KKFSC).2. As the Data Protection Officer (DPO), compiled documentation and enforcement of organization's and centre's data protection Standard Operating Procedures (SOP) and processes.3. Coordinated compilation of organisation's Annual Report for 2018/19 as the interim Corporate Communications covering officer.4. Coordinated staff welfare and team-building activities to build company morale and cohesion.

1. Inspected information provided by CPF members on their nomination forms.2. Bore as 2nd witness to CPF members' decisions to effect their nominations on their CPF monies before the Board, with another CPF officer. 3. Provided personalized service to manage CPF members’ enquiries on CPF schemes and services over the counter.

1. Provided personalized service to manage CPF members’ enquiries on CPF schemes and services over the counter;2. Prepared daily documents and reports to supervisor for service center’s administrative analysis.3. Managed daily and weekly rosters for other Customer Service Officers (Part-time) on behalf of supervisor.

1. Reported directly to Chief Executive to provide all administrative support to Chief Executive office 2. Organized monthly forums by coordinating information and requirements; planning, arranging, and meeting schedules with internal and external parties.

Jan 2016 to April 2016 ◦ Finance, Administration and Travel (FAT) Team – Office Manager- Maintained office services by organizing office operations and procedures; - Designed e-filing and e-calender systems; - Reviewed and approving supply requisitions; - Assigned and monitored clerical functions of junior staff. - Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records and office assets. - Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement. - Designed and implemented new office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. - Completed operational requirements by scheduling and assigning supervised staff; following up on work results;- Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends. - Contributed to team effort by accomplishing related results as needed.- Managed Office IT and Facilities’ Inventory, and refresh of new Laptops for 2016 - Planned and executed Logistical Support for Assembly Meeting 2016 Dec 2014 to Dec 2015 ◦ DGS Team - Personal Assistant to the Deputy General Secretary (DGS)- Provided Executive Administrative Support to the DGS- Supervised 2 staff (Administrative Assistants) to support office administrative needs for the office- Administered Employment Pass/S-Pass Renewal for Foreign staff - Administered Company Insurance Renewal, and Serving as contact-person between office staff and insurance company- Coordinated for Office Move in October 2015

Mar 2010 to Apr 2014Asia Media Services Group - AMS Executive (BOS and Reporting)- Administered clients' database on their operational, sponsorship and billing information through in-house program, Broadcast Operating Systems (BOS)- Generation of reports from BOS- Data analysis of BOS reports through Microsoft Excel Pivot table- Coordinated of field ministry reports from Asia countries to clientsNov 2006 to Feb 2010Broadcast Operations - Assistant Program Coordinator- Coordinated scheduling of radio programs from various Asia countries- Checked audio quality and content using Adobe Audition- Ensured radio program goes to transmitter outlet station on Guam through File Transfer Protocol (FTP) and Netia

- Administered Data migration of clients' database using SAP- Managed and serviced renewal of clients' contracts, on their service support using SAP

- Managed Vessel Space and Price control- Planned for Annual Budget- Prepared Monthly Profit and Loss Report