Operations, the Compac Spectrim, Invision 9000, Invision 5000 and related equipment.

Telecom Operations AnalystSupport worldwide voice network.Work with vendors and carriers on migration from TDM to VOIPBuild routing plan for new toll free numbersRe-build routing plans as needed with new terminationsCoordinate and troubleshoot outages with carriers, vendors and local telco’sEnsure routing plans are up to date along with changes and additionsSchedule new routing plans, coordinate testing and validationSchedule allocation changes for special events including holidaysRe-route calls if a network issue arisesCoordinate international related changes, including but not limited to dial plan changes, ordering of new Toll Free services (GIS and ITFS), NIVR, circuits.Terminations – Remove inactive/non-working numbers, etc.

Sr. Support EngineerProject manage the migration of 34 million subscribers from the operations end to the next generation, 100% VOIP VM system (Insite 4.3). Work with Engineering team to test/verify system prior to acceptance. Tier 2 Network Operations support of Unix, Linux and Sun Solaris servers for MMS and VMS applications.Applications analysis and management using tools like Splunk for analyzing log files, tracing calls and data sessions using Netscout, Geoprobe and Wireshark to analyze the VOIP or media messaging traces. HP Openview for managing SNMP alarm traps.Modify, execute scripts for customer issues, database audits and system performanceTroubleshooting application, server, client-host, and network issuesManage OEM handset defects and issues for MMS, VMS, VVM, VM2Txt and VM2WebMop review, approval and implementation of software and hardware upgrades for Linux, Sun and Windows servers and IBM BladeCentersNortel MSC and HLR-Maintain hardware/software; Configure pre/post translations for short code operationWork with Alcatel-Lucent and Ericsson MSC switch networkWireless protocols: H.323, RTP, RTSP, WAP, VOIP, SIPSkills: MSC, HLR, GSM, HSPA+, SS7, ISUP, LTE, IMS, SMSC, MMSC, VMS, MGW, OSI 7 layer model / Tcpdump, Wireshark

System OperationsOperate and Maintain DMS-500 class 5 central office, primary duties include:Trunk Group testing and turn up of IMT, FG and PRI trunksResolve network and customer trouble tickets through telco’s and carriersOperate and Maintain 2 Siemens Stromberg Carlson DCO-CS class 5 central office switches, Rel 15.0 software loadAll software configurations (routing, translations, database upgrades and all site specific needs)Trunk Group setup and testing of FG and IMT trunksResolve network outages and customer trouble tickets through Telco’s and carriers

Operate and Maintain a DEX 600-SE Central Office class 4, including the following equipment:DEXCS1/1S System, NEC and AT&T DS3 Mux equipment, TC421 Transcoder systems, Nuera Compression equipment, DSC Echo Cancellors and Telelabs T-coderNetwork Facilities turn up and troubleshoot Inband and SS7 networkAll network routing/translations through domestic and international carriersResolve Network Outages and Trouble Tickets

Operate and Maintain a Siemens Stromberg Carlson DCO-CS class 5 central office All software configurations (routing, translations, database upgrades and all site specific needs)Trunk group setup and testing of FGA, FGB, FGD, SS7, and IMT trunksHardware installation of Wescom channel banks, ADPCM compression units, Echo cancellers, DXC and Mitel dialersResolve network outages and customer trouble tickets through Telco’s and carriersMaintain a Harris 20/20 P2000 network switchBackup support for primary Harris Network technician and work in development of new products and services.