Lease Administrator
- Managed lease data transfer from a legacy database to a new system, updating key data, dates and critical contract terms
- Utilized Salesforce to analyze detailed equipment leases for 100% accuracy prior to sending customers lease agreements
- Calculated monthly lease payments to confirm billing system data accuracy and resolve customer billing discrepancies
- Provided timely and professional customer service to over 2,000 leasing customers utilizing organizational, communication, teamwork, and problem solving skills to maintain customer satisfaction and loyalty
- Assisted customers with lease buyouts and general inquiries; processed buyouts for other customer service team members
- Managed research project to match vehicles with lessee using VIN numbers and databases including Salesforce