Jack Lo Email & Phone Number

Seattle, Wa, Us

Scottsdale, Arizona, Us

Seattle, Washington, Us

Picnic Customer Portal (SaaS, B2B, Shipped)• Designed and shipped Picnic Hub, restaurant-facing B2B enterprise web analytics dashboard for Picnic pizza stations, robots that help kitchens make pizzas, leading to 25% adoption• Conducted user research/testing through interviews, observational visits, and prototypes, iterated on design concepts, and handed off mobile/desktop responsive designs to engineers with documentation• Drafted product requirements based on business KPIs and drove stakeholder alignment with journey maps, user flows, information architecture and storyboards• Created design system with UX team, conforming to brand guidelines, for ADA accessibility compliance and software quality consistency

Octavia client release-of-information form manager (SaaS/B2B/Shipped)• Designed Octavia client release form manager, a B2B enterprise SaaS web app allowing health agencies to manage client release-of-information forms, reducing form lookup time by 50%• Conducted user research and testing through client interviews, iterated on concepts through wireframes, and collaborated with, as well as handing off final designs to, outsourced developer teams through Figma• Collaborated on product requirements and generated user flows in Microsoft Visio to drive requirements with stakeholders• Created and shared design library on Figma with developer for faster workflow and consistent build

Ballwin, Missouri, Us

Led design at MyCancerHaven, non-profit startup aiming to support cancer patients through platform of peer discussion, expert access, and private boards (Responsive web B2C, Shipped)• Designed responsive mockups in Sketch and collaborated with product manager, expert researcher, and developers using Zeplin, set to soft-launch fall 2021• Interviewed stakeholders and revamped design system for color, font and interaction consistencies to serve non tech-savvy target user• Mocked up front-end marketing site screens and implemented the responsive designs with Webflow including interactions

San Francisco, California, Us

Carried out design for iOS/Android apps and responsive websites such as a food order app and camping reservation site and provided UX consulting and heuristic analysis for clients (individuals and startups)

Pella, Ia, Us

Pella.com Appointment Scheduler Redesign (Responsive Web/B2C/Shipped)• Designed and shipped redesign of B2C responsive web pella.com appointment scheduling flow on agile team, improving form completion by 30%• Contributed assets to the Pella design system and helped test/integrate use of Abstract tool for collaboration, resulting in faster design workflow• Conducted user research with analyst through Google analytics, generated wireframes for concept iteration, performed user testing using flows and prototypes in sketch, worked with consultant in ensuring ADA-compliance, and handed off final responsive designs to developers using Zeplin, prompting shipment on December 10, 2019

Seattle, Wa, Us

Facebook Feature Redesign and Research (Mobile iOS/B2C)• Co-authored research with students from three majors, examining how online communication platforms can help facilitate forgiveness during arguments, submitting paper to CSCW conference 2020• Led design on social media feature aiding users in avoiding conflicts online, ran user research/testing with surveys and interviews, compiled findings with affinity mappings, built user persona, ideated with storyboards, created interface in Figma, and prototyped flow in Principle

Bachelor Of Science - Bs, Informatics - Human Computer Interaction

Systems Analysis Of Infrastructure Using An Open Data Platform At India (Summer 2018)

Japanese Language And Culture

Education record