Jack Lowther Email & Phone Number

Hartlepool

As an assistant work coach in Hartlepool Job Centre I have to undertake various roles on a daily and half-daily basis.I also undertake an Assisted Service Coach role; this involves delivering a high quality Digitally Enabled Assisted Service to DWP claimants who find it difficult to conduct their business with DWP without face to face assistance. I welcome claimants and visitors, establish the reason for the visit and identify the most appropriate route to resolve queries – self service, digital platforms, and Diary Management. I also control and monitor the use of Web Access Devices, identify inappropriate use and support claimants to access services on them.I have also undertaken finance duties as part of my job role. This involves recording all expenditures that work coaches authorise as well as taking in repayments from claimants of loans or non-receipt of proof of purchase. I also am in charge of the keys for the safe and local cash box. I have to also issue cash when required and must record all this both on a paper record as well as the DWP’s online finance records; this is done on receipt and payment of any cash. In finance I am also responsible for the secure post that comes into the office and making sure it is taken to the correct area or work coach.I also have to monitor our handover email service, this involves checking regularly to see if anything has come into the inbox. If it has reading the reasons for it and dealing with it appropriately. This could involve contacting a claimant’s work coach to have them rebook and appointment or asking for additional information, recording it in the claimant’s record and then finally contacting the claimant via telephone to update them of the progress of their initial query and what will happen next.I have also been called upon to make spread sheets and how-to guides for using various systems in the office and for recording bookings for various rooms/facilities.

Hartlepool

 As a crew member I did different roles and moved positions frequently from being a cashier to ending up as maintenance supervisor. As a crew member I was often tasked with serving customers on the tills in a fast paced environment, this meant I had to accurately take orders as well making sure that correct change was given over. When not on the front tills I was assigned to food preparation, this involved cooking the food, making sure they were cooked correctly, and prepping the various burgers offered. As part of the food preparation I also had to make sure all ingredients used where within their use by dates and to replace any that needed to be. I would also frequently do the drive thru windows which consisted of a similar job role as front of house tills however I also had to do the washing of all the utensils and trays used for food cooking and storage and making sure this was done to a high standard. When I was made maintenance supervisor my job involved liaising directly with the store manager on all incoming delivers and well as any building maintenance that needed doing. Also in this capacity I had to regularly take stock as well as rotate stock when a delivery arrived to make sure that the most recent stock would be the last used.