Level 3 Support Technician And Implementation Specialist
CurrentImplementation of SureMed integration across all major dispense vendors (FRED, Minfos, DispenseWorks, Z, LOTS etc.)Identifying system problems and defining root causes, using product designs, code, or specificationsInvestigation of data related issues by directly querying a SQL server database with thorough knowledge of system database schema and ability to write complex queries if requiredUse of online diagnostic and monitoring tools with thorough understanding of cloud infrastructure and configuration. Use of testing and diagnostic tools such as Postman and Chrome Developer toolsProducing and maintaining detailed documentation for dispense system integrations