Jack M. Email & Phone Number

Tysons Corner, Virginia, United States

Alexandria, Virginia, United States

• Provide subject matter expertise on the testing and validation of Secure Host Baseline (SHB) Information System solutions using Microsoft Deployment Toolkit (MDT) 2016 for deployment in both Classified and Unclassified.
• Develop draft system administration documentation and deployment instructions for approval and use by military personnel in support of deployment and maintenance practices on SHB government Information Systems
• Assist with engineering and technical support of an Enterprise Baseline Development capability to include content such as architecting, designing, engineering, and testing a secure standard image built from the Defense.
• Assist with the direct hardware and software testing of the DISA Windows Server (2012, 2016, 2019, 2022) SHB augmented Images within a segregated test environment.
• Support deploying images via: Virtual, OSD, WDS, DVD, and USB
• Accurately log/ticket, track, and resolve level II and III server related incidents using the Remedy ITSM system in support of local and offsite users.

Washington D.C. Metro Area

• Support implementation and maintenance of network and system services; monitor network and system performance; and troubleshoot problems as they arise.
• Successfully deployed Communications Devices Inc.’s Out of Band Modem solution across several remote sites providing backup telecommunications and network connections to vital remote network devices.
• Participate in design, development, acceptance testing, and implementation of software programs and/or computer equipment.
• Deployed and managed several SolarWinds products including NetFlow Traffic Analyzer, SAM, IPAM, NPM, & NCM.
• Experience scripting, packaging, and deploying Carbon Black cbProtection and cbResponse agents for Mac OS systems using a JAMF Pro Mobile Device Management solution and various tools
• Experience deploying macOS devices with VMware hosting several Windows virtual machines allowing members of the SOC to perform testing of multiple systems.

• Support Microsoft technologies such as Windows Server 2003/2008/R2/2012/R2, Windows Operating Systems XP/7/8, Active Directory, SharePoint, Exchange 2010, and file/print services
• Perform testing, implementation, and documentation of DOD (2008/R2/2012/R2, IIS, Exchange, IE) STIGs on government systems
• Experience using network security applications to perform vulnerability management (Identifying potential and current vulnerabilities) on government systems
• Provide hardware support for various vendors (HP/Dell servers and workstations, Android/iPhone and BlackBerry mobile devices)
• Experience coordinating with system owners, overseeing the resolution of system vulnerabilities, monitoring progress for implementing approved solutions, and maintaining security documentation on each system
• Experience working with IT forms found in a government environment (POA&M, 720/721, 728, SOP, TID, etc.)

Chantilly/ Falls Church/ Springfield, VA/ Washington, DC

• Responsible for local, remote, and emergency user support. Install new software releases, upgrades, patches, and resolve software related problems for both DoD and DoT contractor sites
• Configures laptops, PC, printers, CAC readers, servers, and tape devices
• Performs frequent server checks and implements patches to ensure current revision level
• Administers active directory, exchange mail systems, and system polices
• Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems
• Administering solutions to Service Request relating to end user problems associated with Enterprise systems

Mclean/ Falls Church, VA

• Responsible for local, remote, and emergency user support. Install new software releases, upgrades, patches, and resolve software related problems for both DoD and DoT contractor sites
• Ensure the recoverability, scalability, and performance of the windows environment..
• Configures laptops, PC, printers, CAC readers, servers, and tape devices
• Performs frequent server checks and implements patches to ensure current revision level
• Administers active directory domains, exchange mail systems, and system polices
• Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems

Gaithersburg, MD

• Provided support and assistance to the sales force of Philip Morris from a remote call center
• Remotely troubleshot hardware and software issues using PCAnywhere, phones and emails
• Provided user support for enterprise applications such as Territory Management, EAS, FSI, FOT, POG, and MIDAS
• Processed hardware replacement request and scheduling shipping pickups for returns
• System upgrades using SMS and Netdeploy applications

Bethesda, MD

• Assist callers with a variety of technical and business-related issues
• Assist teammates whenever possible
• Maintain a positive attitude, both towards the client and teammates
• Receiving calls for Windows 2000/XP users and performing troubleshooting steps and required
• Monitoring network connectivity
• Installing various software applications (Java, Adobe, Unified messaging, Citrix, Prolog, SureTrak)

Fayetteville, North Carolina Area

• Independently performed the purchase, installation, renewal, and maintained documentation of SSL certificates in a web hosting environment servicing 190,000 customers
• Identified upselling opportunities, met quotas and assist customers with domain name registration, DNS records, site deployment, and development
• Monitored the connectivity of 70+ production servers in a call center and NOC environment running Apache Linux and IIS platforms while working directly with Systems Administrators and Network Engineers to resolve.
• Performed troubleshooting steps to resolve customer issues related to site access, mail functions, eCart capabilities, Windows Server 2000, and the propagation of new domain names
• Managed Customer Service Representatives, performed performance reviews, and assisted with customer calls as a Tier 2 Technician in a call center environment

Associate Of Applied Science, Computer Electronics Technology With A Major In Computer Networking Technology

Associate Of Arts And Sciences (A.A.S.), Diploma In Computer Technology Ii