As a Product Support Technician at Catapult, I provide technical support and customer service to elite sports teams and athletes who use Catapult's performance optimization products. I have worked with a variety of software and hardware tools, such as Nacsport, Klipdraw, Angles, Piston, Coach Paint, Instat, Hudl Sportscode/Studio, Tableau, and Adobe Premier/Photoshop, to troubleshoot issues, answer queries, and deliver solutions.I graduated from Cardiff Metropolitan University with a degree in Sports Performance Analysis, where I gained knowledge and experience in applying sports science and analytics to enhance performance and quantify return to play. I also obtained multiple certifications from The Football Association, such as Talent Identification Level 1 and FA Level 1 Coaching. During my studies, I worked as a Lead Analyst for Cardiff Met FC and Cardiff Met WFC, where I collected, analyzed, and presented data and video feedback to coaches and players. My passion for sports and technology drives me to pursue a career in product support and sports analysis, where I can leverage my technical and communication skills to help clients achieve their goals and improve their outcomes. I enjoy working with a diverse and collaborative team, and I am always eager to learn new skills and tools. I also love music, books, and movies, and I appreciate a variety of genres and styles.