• Provide excellent hospitality to guests throughout events.• Assist guest with seat locations.• Provide clear and accurate directions to guests for all areas of the building. • Make recommendations for local before and after game venues. • Listen to and resolve guest concerns; notify stewards or managers, if needed.• Respond appropriately to guest illness, injury, or emergencies.• Anticipate guest needs and prevent escalation of issues. • Ensure guests are having fun and creating memorable moments. • Respond to guest inquiries both written and verbal.

• Oversaw loan process from start to finish.• Negotiated terms and conditions of loans with customers.• Counseled client’s alternative ways for financial assistance. • Analyzed problems and took appropriate action to make sure solutions were met. • Ensured data entry was correct.• Assisted with any questions regarding billing process. • Sent out reminder cards to potential clients. • Collected and analyzed information regarding customer’s income, assets, investments, or debts.• Maintained a professional image that adhered to the companies’ policies. • Ensured all new clients forms were completed. • Worked in client accounts to help determine resolutions. • Explained billing process for clients and other staff. • Maintained constant communication with the public and internal departments.

• Originated mortgages and refinance loans.• Informed prospective clients of the underwriting guidelines.• Set proper customer expectations and provided timely status updates.• Completed loan applications and all pre-processing functions.• Reviewed active loan files daily and worked with cross functional partners to keep the process moving.• Restructured files as needed. • Assisted with any questions regarding billing process. • Worked in client accounts to help determine resolutions. • Explained billing process for clients and other staff. • Maintained constant communication with the public and internal departments.

• Trained and coached office associates.• Created preapproval letters for borrowers as needed.• Changed or extended docs for new clients and assisted with form completion. • Utilized US Banking portals and obtained bank deposit details for reconciliation purposes.• Oversaw pipeline maintenance.• Sent out reminder cards to potential clients. • Explained billing process for clients and other staff.• Worked in client accounts to help determine resolutions. • Assisted with any questions regarding billing process. • Ensured data entry was correct. • Used problem solving skills to restructure files as needed.