• Managing and delivering large-scale software implementations for global advertising agencies and brands• Involvement with software development lifecycle, including discussing product roadmap priorities with clients, scoping client development requests, working with clients to test new developments as part of implementations and producing training material for new features (internally and for clients)• All aspects of project management throughout the project lifecycle, including… Show more • Managing and delivering large-scale software implementations for global advertising agencies and brands• Involvement with software development lifecycle, including discussing product roadmap priorities with clients, scoping client development requests, working with clients to test new developments as part of implementations and producing training material for new features (internally and for clients)• All aspects of project management throughout the project lifecycle, including producing and tracking against project plans, RAID trackers and other documentation, process mapping, change management initiatives and stakeholder engagement• Facilitating API integrations• Working as part of the sales pitch team, delivering demos and training sessions directly to all kinds of customer – from the non-technically minded beginner through to CTOs and CMOs Show less

• Developing and maintaining an expert knowledge and understanding of multiple advertising software applications, and actively problem-solve and identify solutions efficiently.• Servicing clients all over the globe with technical software support via phone, email and online chat• Producing training content and delivering internal and external training sessions on several different applications

• Provided project support for software roll-out on 2000+ ATMs for a national bank.• Part of project team that delivered full completion of a multi-million pound project 2 weeks ahead of schedule• Held senior position within service desk for talking bank branch staff through maintenance on their ATMs, guiding them through fixes for hardware and software issues.• Responsible for training new staff on the use of company software, such as Oracle CRM, Microsoft Office (Excel, Word… Show more • Provided project support for software roll-out on 2000+ ATMs for a national bank.• Part of project team that delivered full completion of a multi-million pound project 2 weeks ahead of schedule• Held senior position within service desk for talking bank branch staff through maintenance on their ATMs, guiding them through fixes for hardware and software issues.• Responsible for training new staff on the use of company software, such as Oracle CRM, Microsoft Office (Excel, Word, Outlook etc.), and processes specific to each client.• Involved in continuous improvement of helpdesk – attend weekly internal meetings to suggest, implement and analyse process changes within the helpdesk looking to improve efficiency and service delivery. Show less