Jack Manuel Email & Phone Number

PROFESSIONAL SUMMARY* 17+ years of desktop support experience via phone, email and in person* 17+ years experience installing OS, software, printers, and diagnosing desktop/laptop problems* Active Directory – managing computer and user accounts * Managing ticket queues * 12 years of customer supportTECHNICAL SKILLSOperating Systems: All Windows OS'sSoftware: Active Directory, Group Policy, SCCM, MS Office, AntiVirusHardware: PC and network hardware, scanners and printers.Networking: VPN, FTP, DHCP, TCP/IP, NetBIOS, POP3, SMTP, DNS, WirelessPROFESSIONAL EXPERIENCECentura HealthInformation Technology Analyst II January 2007 - PresentI Manage HPSM ticket queues for Centura. I also work projects such as new construction IT setups and departmental and individual moves.Corporate ExpressDesktop Support Contractor October 2006 - January 2007Re-image desktops and laptops with Norton Ghost32 and migrate users business data as well as desk side and phone support. I-Genesis – Department of Treasury – Comptroller of the CurrencyITS Support Contractor July 2006 – September 2006Provide desktop support via phone, email and in person. Setup video and audio equipment and provide training and equipment needed.CDI Corporation – Department of Treasury – Comptroller of the CurrencyField Technician Contractor February 2006 – July 2006Assisted in new computer roll outs for upgrades. Assisted in desktop support for bank examiners on any problems they encountered.EDUCATION/CERTIFICATIONSA+ and Net+ Certification Associates in ElectronicsSpecialties: OS: All Windows OS's and some Linux Software: Microsoft Office,Netscape,Internet Explorer,McAfee Anti-virus,Norton Anti-Virus,Trend-Micro Anti-Virus,Procomm,PC Anywhere,Real VNC,Dreamweaver,FrontpageHardware: Backbone Routers & Switches (McDATA series directors and switches),linksys,Netgear,Belkin routers, switches & hubs.Networking: VPN,DHCP,TCP/IP,Wireless,802.11b and g

Listed skills include Hardware, Active Directory, Troubleshooting, Windows Server, and 14 others.