Jack Markle Email & Phone Number

Responsible for the Statewide Program to consolidate the IT infrastructure of the 23 Agencies which comprise the Executive Branch of the State Government into the State's two main Data Centers. Areas involved include Desktop, Servers, Networks, IT Security, and Service Desk (Help Desk). Service processes implemented are all based on the ITIL framework for.

Enhancement & support of all IT infrastructure outside Winston-Salem, including domestic and off shore. Team size - 32. Drove domestic budget from $2.85 million to $1.26 million. Drove initiative to overhaul IT infrastructure in NYC R&D Center. Initiated & led project to lock down PC environment. Enhanced & streamlined local Help Desk in Mexico City..

Managed large, cross-divisional projects. Led Data Center consolidations. Led project to implement CA Service Desk. Led project to implement CA Remote Desktop. Managing member of Corporate committee to global procurement of IT Temporary Labor. Achieved planned 18% cost reduction, improved service, & standardized processes. Obtained ITIL Foundation.

Managed and set direction for the centralized financial applications used by Branded Apparel line of business. Participated with Sara Lee Corporate on key initiatives. Team size - 27. Budget - $2.5 million. Applications included G/L, A/R, A/P, Payroll, Time & Attendance, Data Warehouse, and Oracle Database Administration. Led Y2K remediation.

Customer Relationship Manager for centralized applications. Also led the effort to split consolidated applications into divisional applications. Included Applications, Tech Support, & Computer Operations. Coordinated 17 IT Mgrs - total staff 175. All implementations occurred on schedule with no business disruption.

Project Manager for Supply Chain applications systems. Team size - 10. Multiple applications / multiple platforms / multiple countries. Inventory control, WIP, shipping, and payroll. IBM 3090 Mainframe, AS/400, SCO Unix servers.

Project Manager for AS/400-based production planning applications. Team size - 6. Implemented a statistical production forecasting system. Managed forecasting, inventory scheduling, operational planning, capacity planning, supplies systems.

Expanded a vertical-market consulting firm, specializing in local / county governments, into the private sector. Designed & executed business model, budget, marketing plan, & staff build. Practice was profitable within 4 months & remained above plan.

Lead the daily operation & expansion of the branch. $5 million annual budget. Reworked comp plans to increase emphasis on net margin growth. Grew branchto the 6th largest operation (of 72). 2nd highest in Client Satisfaction, 3rd highest in Employee satisfaction, 2nd highest in profit margin. 75 Consultants, 2 Marketing Reps, 3 Technical Managers, 1-2.

Direct management of Consulting staff, Client assignments. Weekly account calls to ensure Client & staff needs were met. Staff hiring, performance reviews, career counseling. Involved in new office start up. Managed staff growth from 23 in 1984 to 94 in 1987. Taught Corporate Management classes 1986-1989. Mentored new Managers 1986-1989.

Managed largest branch account. Staff size of 6. Also designed, developed, and supported new online CICS applications for the account. Taught Systems Programmers how to tune the mainframe for optimal online performance.

Project Leader for Electronic Consumer Banking applications including ATM and Branch Teller Voice Response System. Supervised staff of 2. Taught classes on converting CICS applications to IMS DC. IBM Mainframe, OS/MVS, COBOL, IMS DB/DC.

Mainframe Consultant specializing in Mainframe online applications. Industries included manufacturing, retail, insurance, utilities, and textiles. Environments were IBM Mainframe, COBOL, CICS, IDMS, IMS DB/DC, OS/MVS, DOS/VS. SDLC Methodology used was Method 1. Offices included Toledo, Cleveland, Raleigh, Charlotte, and Winston-Salem.

Project Leader for the installation, integration, and support of a new Patient Billing System. Responsible for the application of all APARs and PTFs to the Mainframe. Supervised staff of 1. Environment was IBM Mainframe, COBOL, RPG II, CICS, DOS/VS.

Performed systems analysis and programming and support of Medical systems. Applications included Medical Records, Registration, Pharmacy, Dietary, and PSRO. Participated in the SYSGEN of 2 new IBM Mainframes and conversion from the old mainframe to the new ones. Environment was IBM Mainframe, COBOL, RPG II, Assembler, CICS Macro-level, DOS/VS.