Jack Markwalter

Jack Markwalter Email and Phone Number

Level 2 Technical Support Analyst With Manager and Lead Experience @ ICU Medical
Jack Markwalter's Location
St Paul, Minnesota, United States, United States
Jack Markwalter's Contact Details

Jack Markwalter work email

Jack Markwalter personal email

n/a
About Jack Markwalter

I have worked in an IT Support role for 16 years. It wasn’t till I worked with Smiths Medical that I could see the true importance when helping Hospitals taking care of patients. Over the past 5 years I have gained a better understanding of SLA and SOP creation as I have been more deeply involved in the writing of them. As a USAF vet I have been in a highly regulated and controlled environment and understand the importance of a team working together. I am a highly driven ready to learn individual that will give all I have to help the Organization to succeed.

Jack Markwalter's Current Company Details
ICU Medical

Icu Medical

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Level 2 Technical Support Analyst With Manager and Lead Experience
Jack Markwalter Work Experience Details
  • Icu Medical
    Application Support Specialist Level 2
    Icu Medical Jan 2018 - Present
    San Clemente, Ca, Us
    • Achieve a 98% Service Level Agreement on the support call tree and ticket closure • Assist level 1 on advance trouble shooting issues and escalate to level 3 if needed• Remote assist customers using Windows 10 Quick Assist, Bomgar, Securelink and many more • Created and had implemented many SOPs and work instructions to improve customer’s experience
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  • Amano Mcgann, Inc.
    Technical Support Manager
    Amano Mcgann, Inc. Jan 2017 - Nov 2017
    Roseville, Mn, Us
    • Was Brought in to clean up a back log of over 700 tickets.• Implemented a workflow and ticket management instruction that for a team of 8.• Lowered the backlog to 500 tickets with an average of additional 70 tickets added per week.
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  • Compucom
    Technical Team Lead
    Compucom Jul 2010 - Jan 2017
    Fort Mill, Sc, Us
     Employed as Technical Team Lead for a Fortune 500 client. Provided high level support of desktops, laptops, printers and production servers in a timely, consistent, and courteous manner. Counseled field technicians remotely. Supported hardware and software difficulties that require high level technical expertise. Spearheaded development of roll-out schedules, workflow and associated training materials. Assisted in companywide I.T. projects and systems, including enterprise VoIP system rollout. Maximized team productivity by creating scripting solutions that automated daily maintenance, troubleshooting, and installation tasks. Responded to and followed up with escalated trouble tickets, ensuring timely problem resolution for end users. Managed Software and Machine profiles in Active Directory. Used LCM to manage software licensing Marimba to deploy software to machines. Converting to SCCM to handle software deployment
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  • Compucom
    Install Team Lead
    Compucom May 2010 - Jul 2010
    Fort Mill, Sc, Us
    I managed a team between 2 to 20 techs nightly on a PC Refresh project. Over night we would backup and tear down all machines, routers, switches, printers, and servers. We then placed new equipment in and restored all data and verified all was working. Then we destroyed all data on old equipment. Max peaces in one night was 75.
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  • Procedo, Inc.
    Delivery Lead
    Procedo, Inc. Apr 2005 - May 2010
    Mahtomedi, Mn, Us
     Setup and deployed Windows servers all over the world for archived email migrations Migrated archived email from EMC EAS, Symantec Enterprise Vault, Domino Severs, Tape Backups, and HP AIP to any platform needed. Monitored migrations with a SQL server for reporting and documentation. Managed migrations with a production server running a proprietary software. Configured ISCSI for storage of all data. Connected to servers using RDP, Citrix, PCAnywhere, GoToMeeting, and VNC Manage company user accounts and security in Active Directory and setup Exchange accounts.  Applied mobile security polices for email
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Jack Markwalter Education Details

  • Brown College
    Brown College
    Office
  • Byu-Pathway Worldwide
    Byu-Pathway Worldwide
    Working On Bachelor Of Applied Technology

Frequently Asked Questions about Jack Markwalter

What company does Jack Markwalter work for?

Jack Markwalter works for Icu Medical

What is Jack Markwalter's role at the current company?

Jack Markwalter's current role is Level 2 Technical Support Analyst With Manager and Lead Experience.

What is Jack Markwalter's email address?

Jack Markwalter's email address is ja****@****cal.com

What schools did Jack Markwalter attend?

Jack Markwalter attended Brown College, Byu-Pathway Worldwide.

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