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@icumed.com
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Jack Markwalter is listed as Application Support Specialist level 2 at ICU Medical, based in St Paul, Minnesota, United States. AeroLeads shows a work email signal at icumed.com and a matched LinkedIn profile for Jack Markwalter.
Jack Markwalter previously worked as Technical Support Manager at Amano Mcgann, Inc. and Technical Team Lead at Compucom. Jack Markwalter holds Pc/Mac Lan, Windows, Mac, Linux, Office from Brown College.
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I have worked in an IT Support role for 16 years. It wasn’t till I worked with Smiths Medical that I could see the true importance when helping Hospitals taking care of patients. Over the past 5 years I have gained a better understanding of SLA and SOP creation as I have been more deeply involved in the writing of them. As a USAF vet I have been in a highly regulated and controlled environment and understand the importance of a team working together. I am a highly driven ready to learn individual that will give all I have to help the Organization to succeed.
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San Clemente, Ca, Us
• Achieve a 98% Service Level Agreement on the support call tree and ticket closure • Assist level 1 on advance trouble shooting issues and escalate to level 3 if needed• Remote assist customers using Windows 10 Quick Assist, Bomgar, Securelink and many more • Created and had implemented many SOPs and work instructions to improve customer’s experience
Roseville, Mn, Us
• Was Brought in to clean up a back log of over 700 tickets.• Implemented a workflow and ticket management instruction that for a team of 8.• Lowered the backlog to 500 tickets with an average of additional 70 tickets added per week.
Fort Mill, Sc, Us
Employed as Technical Team Lead for a Fortune 500 client. Provided high level support of desktops, laptops, printers and production servers in a timely, consistent, and courteous manner. Counseled field technicians remotely. Supported hardware and software difficulties that require high level technical expertise. Spearheaded development of roll-out schedules, workflow and associated training materials. Assisted in companywide I.T. projects and systems, including enterprise VoIP system rollout. Maximized team productivity by creating scripting solutions that automated daily maintenance, troubleshooting, and installation tasks. Responded to and followed up with escalated trouble tickets, ensuring timely problem resolution for end users. Managed Software and Machine profiles in Active Directory. Used LCM to manage software licensing Marimba to deploy software to machines. Converting to SCCM to handle software deployment
Fort Mill, Sc, Us
I managed a team between 2 to 20 techs nightly on a PC Refresh project. Over night we would backup and tear down all machines, routers, switches, printers, and servers. We then placed new equipment in and restored all data and verified all was working. Then we destroyed all data on old equipment. Max peaces in one night was 75.
Mahtomedi, Mn, Us
Setup and deployed Windows servers all over the world for archived email migrations Migrated archived email from EMC EAS, Symantec Enterprise Vault, Domino Severs, Tape Backups, and HP AIP to any platform needed. Monitored migrations with a SQL server for reporting and documentation. Managed migrations with a production server running a proprietary software. Configured ISCSI for storage of all data. Connected to servers using RDP, Citrix, PCAnywhere, GoToMeeting, and VNC Manage company user accounts and security in Active Directory and setup Exchange accounts. Applied mobile security polices for email
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Jack Markwalter works for ICU Medical.
Jack Markwalter is listed as Application Support Specialist level 2 at ICU Medical.
AeroLeads has found 1 work email signal at @icumed.com for Jack Markwalter at ICU Medical.
Jack Markwalter is based in St Paul, Minnesota, United States while working with ICU Medical.
Jack Markwalter has worked for Icu Medical, Amano Mcgann, Inc., Compucom, and Procedo, Inc..
You can use AeroLeads to view verified contact signals for Jack Markwalter at ICU Medical, including work email, phone, and LinkedIn data when available.
Jack Markwalter holds Pc/Mac Lan, Windows, Mac, Linux, Office from Brown College.
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