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Customer Success Executive, Thought Leader, and Visionary with a history of successfully transforming early-stage, pre-revenue security companies into major earners; including a Unicorn business that now generates $1B+ in revenue. Consulting for global panels on best-in-class customer success strategy in order to maximize renewals, expansions, and NPS score. Designing and executing customer success systems that radically increase revenue generation. Acting as Founder and CEO of multiple businesses, including the first and largest Internet photo sharing community: Photoloft, which subsequently went public and sold to Canon, Inc.
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Cofounder And CeoChecktxtLos Gatos, Ca, Us -
Chief Executive OfficerBolster Ai May 2024 - PresentSanta Clara, California, Us -
Vp Of Customer SuccessBolster Ai Feb 2023 - May 2024Santa Clara, California, UsBolster builds AI/ML technology to protect regular citizens from bad actors on the internet. Your favorite brands from technology to eCommerce use our software to detect and takedown threats that might attack their customers, employees, or partners.
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Strategic AdvisorSicura Aug 2022 - PresentSicura is a security and compliance platform that enforces and remediates technical security controls, bridges the gap between security and engineering teams, and puts a stop to manual fixes of misconfigurations. -
Vice President Of Customer SuccessKryptowire May 2021 - Jun 2022Arlington, Virginia, Us -
Vp Of Customer SuccessPrevoty (Sold To Imperva) May 2018 - May 2021● Started the Customer Success Organization at Prevoty and built a team consisting of CS Reps (renewal and expansion sales), Technical Support and Professional Services. ● Implemented a comprehensive metric reporting system that monitored the deployment status of all customers to foreshadow potential renewal risks and accelerate expansions.● Ran Global renewals team for Imperva after acquisition responsible for $155M in renewals and expansion sales. ● Helped start a new Business Development group after Thoma-Bravo acquisition of Imperva where I managed Imperva’s alliances with CSPs and GSIs.
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Vice President Of Customer SuccessContrast Security Jul 2016 - May 2018Pleasanton, California, Us• First person hired in Customer Success• Built team with dedicated Tech Support, Professional Services, Customer Success Management and Renewals capabilities• Exceeded plan on both renewal and expansion rates -
Vice President Of Customer SuccessAlienvault (Sold To At&T) Jan 2012 - Jun 2016● Funded by Kleiner-Perkins and Trident Capital, AlienVault is the pioneer in the Unified Security Management Market.● Responsible for Customer Success, Technical Support, Professional Services, Education (Training, Documentation and Certification) and Supply Chain Management. Staff consisted of 52 professionals in California, Texas, Ireland and Spain. ● Created the Training Organization and Certification Program that achieved $3.4M bookings in 2015 and delivered 954 seats, which was 137% of target. Average NPS score of 54.● Built profitable, channel friendly Professional Services practice using 3rd party delivery partners exclusively. In 2015 booked 1654 days ($3.3m) and delivered $2.7m in revenue with an NPS score of 74.
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Vp Of Customer SuccessFortify Software (Acquired By Hp) Oct 2004 - Jan 2012● Funded by Kleiner-Perkins, Fortify is the recognized leader in application security (Gartner Jan 2009)● Joined the company pre-revenue as a member of the senior leadership team that eight years later sold the company to HP for $285M● Created and directed the original Professional Services team and Technical Support team● Was responsible for developing, implementing and managing predictable renewal stream with a 98% renewal rate which represented 18% of the total annual bookings. ● Led the “land and expand” effort to increase product penetration at existing accounts. The bulk of the Company revenue came from existing customers. ● As corporate spokesperson was responsible for deploying Fortify products throughout a global organization and implementing a Secure Development Life Cycle (SDLC).
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CeoPhotoloft (Public 1998 / Acquired By Canon Inc. In 2001) 1998 - 2002● Created the initial idea and put together a team of consultants to develop the core architecture, the “Photo Sharing Array”, (PSA ™).● Launched in 1998 with a partnership with Buena Vista Studios (The Walt Disney Company) ● Photoloft, with impressions from customers added in, grew to be the largest Photo Sharing site on the Internet, serving over 44 million page impressions in the month of August 2000.● Awarded a patent that detailed an implementation of creating private label photo sharing sites.● Took company public in March 1999.● Raised additional $15M in 2000 via two PIPE’s (Private Investment in Public Entity). ● Managed the sale of the company in 2000 to Cannon USA.
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CeoAltavista Technology, Inc., (Acquired By Dec 1998) 1994 - 1998● Co-Founded AltaVista Technology, Inc. in 1994 with personal money and $400,000 Angel investment.● Entered into an agreement with DEC to operate www.altavista.com .● Grew Altavista.com into one of the busiest web sites on the Internet.● Sold the assets of the company to Compaq Computer in 1998.
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Sales ManagerMegatest (Ipo 1993) 1988 - 1994Product Manager for Impact tester line and then moved into sales for all products
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Design EngineerHoneywell Nov 1987 - Nov 1988Design Engineer for factory automation and test equipment.
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Product Engineer - Programmable LogicTexas Instruments Jun 1985 - Nov 1987Product Engineer for Field Programable Logic chips.
Jack Marshall Education Details
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Michigan State UniversityElectronics And Communications Engineering -
Santa Clara UniversityClasses Towards A Masters In Electrical Engineering
Frequently Asked Questions about Jack Marshall
What company does Jack Marshall work for?
Jack Marshall works for Checktxt
What is Jack Marshall's role at the current company?
Jack Marshall's current role is Cofounder and CEO.
What is Jack Marshall's email address?
Jack Marshall's email address is ja****@****ster.ai
What is Jack Marshall's direct phone number?
Jack Marshall's direct phone number is +165045*****
What schools did Jack Marshall attend?
Jack Marshall attended Michigan State University, Santa Clara University.
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