Manage daily operation of Front Desk, In Room Dining, Bell Service, Door Service, and Valet departments the Hotel Burnham, a 122 room, upscale downtown Chicago hotel

Led and supervised team of housekeepers, engineers, bellmen and doormen to efficient overnight operation of the Hotel Palomar, a 261 room property in metropolitan Chicago.

Front Office: Facilitated rooms division manager in daily operations, skilled in property management system, developed presentation for corporate executive personnel, participated in revenue meetings, performed front desk agent and bell services, remedied guest issues and fostered customer relationshipsHousekeeping: Conducted room inspections, cleaned rooms, performed houseman and room service duties312 Chicago (Restaurant): Assisted restaurant manager with daily operations, coordinated shift meetings, analyzed financial reports; revised budgets accordingly, forecasted future sales, co-produced long-term marketing plan; designed and implemented marketing campaign