Jack Masterman Email & Phone Number

Newcastle Upon Tyne, United Kingdom

• Research and Development of automation solutions for several prominent secure contracts in the UK• UK automation engineer for UK wide targeted incident reduction project, requiring collation and analysis of trends in incidents and design and development of solutions. • Trained other members of the automation team in PowerShell, Git, and proper programming life-cycle standards.• Became problem lead for the NHS health account driving problems to faster resolutions.• Continued to work as Citrix Technical escalation on several large secure accounts.

Newcastle Upon Tyne, United Kingdom

• Became technical lead for client virtualisation on a prominent secure contract, and worked as an engineer on several other secure accounts.• Managed the Citrix infrastructure of several secure accounts ranging from 12,000 - 130,000 endpoints.• Developed solutions for ongoing problems on the secure accounts to alleviate issues the accounts had been experiencing for a long time.• Developed automation as a form of continuous improvement to make the team more efficient and allow more thorough checking of the Citrix farms.• Mentored new members of the team to accelerate the development of their technical competency.• Provided out of hours support to ensure continual uptime of critical infrastructure and provide a technical escalation point.• Helped develop, and implement large scale project upgrades to some of the largest Citrix infrastructures in the UK.• Adhered to the ITIL methodology to ensure smooth progression in incidents, changes, and tasks.• Worked as part of a fast acting team to ensure swift resolution of high priority incidents within SLA (Service Level Agreement) timelines.

Newcastle Upon Tyne, United Kingdom

• Investigated and developed solutions to long ongoing problems including: device control, database efficiency, and automation.• Managed the Citrix infrastructure of several secure accounts ranging from 12,000 - 130,000 endpoints.• Maintained the Symantec Endpoint Protection Solution on multiple accounts.• Oversaw and implemented an upgrade of the SEPM solution to improve service.

Shipley

• Developed and maintained the company’s intranet in PHP and MySQL with a focus on additions to customer service and sales systems.• Maintained and updated the company website.• Transitioned the website from plain HTML to PHP.• Helped maintain the servers (Solaris, Ubuntu and Windows) including adding new services, pruning redundant processes and maintaining the samba file share.• Desktop and end-user support for users of the internal systems. • Helped with planning and implementation of both server and desktop hardware upgrades.• Managed the departmental budget and oversaw purchasing.• Maintained systems some of which were up to 15 years old.