Jack Matthews Email & Phone Number

London, United Kingdom

• Provide technical support for incoming customer support queries and escalations from the 2nd/3rd line support teams
• Implementation and technical project management of new customer solutions
• Provisioning of new customer services onto the Fluidata Core network
• Working closely with the customer on a technical level in order to achieve the objectives of the solution and to ensure the successful delivery of the project
• Deploying and maintaining monitoring platforms for private customer networks

Hemel Hempstead

• Act as point of escalation for 1st/2nd line engineers
• Configuration and maintainence of Cisco hardware (800, 2900, 3500, 5500)
• Maintenance of RADIUS database
• Remote troubleshooting/debugging of Cisco and Juniper devices
• Liaising with suppliers and clients to ensure faults are handled efficiently

Hemel Hempstead, United Kingdom

• First point of contact for support enquires by phone and email
• Logging all relevant information and ensuring clients are kept up to date
• Providing accurate and timely diagnosis and rectification of customer faults
• Liaising with partners and circuit providers in order to resolve faults
• Escalating complex faults to the appropriate engineers
• Carrying out remote hands tasks for collocation customers

Stevenage, United Kingdom

I completed an intensive IT apprenticeship at Zenos Academy. I was required to attend a training facility 5 days a week, where I was able to obtain both technical knowledge, and the customer service skills that were essential for me to succeed in the IT industry. Pearson in Practice also provided me with the resources and training to pass vendor.

• Meeting set sales targets
• Sales / Transactions / Add-ons / Catalogues / Data capture
• Stocking, replenishing and cleaning all set areas of the store
• Dealing with customer concerns
• Operating tills and accepting payment
• Reserving items not currently in stock and notifying customers when the items have arrived