-Developed a workflow with PowerShell scripts to perform bulk actions to migrate users’ home directories to a new file server as well as reorganise them for the windows 10 folder structure and set Active Directory permissions-Provided members of staff with IT support on the telephone and in person-Upgraded workstations across the entire site from Windows 7 to Windows 10 using PXE Boot-Administered permissions and group memberships in Active Directory, as well as troubleshooting issues caused by incorrect Active Directory settings-Used SQL statements to modify databases and resolve issues-Worked with Health & Safety to create floor plans and fire safety maps for new buildings as well as update old maps within Adobe Illustrator-Assisted in configuring user desktops using Ivanti Environment Manager