Jack Mccarthy Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

Manage the daily operations of the de Young and Legion of Honor stores to ensure smooth efficiency, including opening and closing duties, and the installation, maintenance, merchandising, and de-installation of all stores. Maximize staff performance and productivity, establishing and prioritizing daily store business goals and lead a sales team to achieve them. Manage staff and payroll budget effectively, contributing to the achievement of all store financial, revenue, and expense goals. Coach, motivate, and train sales associates and a stock team on superior selling and stocking techniques, and customer service standards in order to exceed sales goals. Ensure store standards and processes are consistently maintained at all times and store related tasks are completed in a timely and efficient manner. Assist with on-boarding activities for all sales associates, partnering with a management team to create individual sales associate development goals that support personal performance and growth. Direct a team in the execution of annual physical inventory with great precision, ensuring accurate counts are held and current records in the inventory system are maintained.

San Francisco Bay Area

Scheduled, trained, and coached a sales team to maximize performance in customer service, revenue generation, and various daily tasks. Supervised daily operations ensuring smooth efficiency, opening and closing stores, processing cash, change orders and bank deposits, and set-up and take-down of store related events. Established and communicated policy, procedures, and sales goals to a team of sales associates, and stock clerks. Collaborated with a team, developing and executing store events such as corporate events, seasonal sales, author book signings, in-store artist appearances, and an array of other special museum related events with internal and external departments, vendors, authors, and artists. Analyzed sales, restock, and daily merchandising reports to determine inventory distribution and maximize profits.

San Francisco Bay Area

Coordinated directly with store Visual Merchandiser in setting and implementing visual merchandising standards to meet and exceed sales goals. Increased overall customer satisfaction and shopping experience by maintaining visual merchandising standards. Collaborated with buyers and store operations team in managing inventory, setting up museum related store events, and training new staff. Partnered with sales staff to ensure all aspects of store inventory guidelines are clearly communicated. Prioritized various daily duties necessary to help drive sales including stock maintenance, store markdowns, inventory control, stock allocation, and superb customer service.

San Francisco Bay Area

Provided exceptional customer service, offering assistance with product selection and queries. Assisted a sales team, generating sales and exceeding daily, weekly, and monthly goals. Sold museum memberships. Facilitated orderly display of goods and restocked merchandise. Developed and managed customer relations to maximize service satisfaction.

Greater Boston Area

Excelled in interpreting museum policy and programs for guests in a concise and friendly manner. Acted as the primary point of contact, providing exceptional customer service to patrons and visitors. Facilitated group entry into the museum. Performed a variety of duties including selling general admission, film and lecture tickets, multimedia guides, and cash handling. Discussed membership benefits and sold memberships to museum visitors.