Jack Mccarthy Email & Phone Number

Dublin Ireland

Leixlip, County Kildare, Ireland

Developing growth strategies and plansDeveloping relationships with existing clientsIncreasing client baseHaving an in-depth knowledge of business products and value propositionIdentifying and mapping business strengths and customer needsFollowing industry trends locally and internationallyReporting on successes and areas needing improvements

Dublin Ireland

• Managing the research, design and implementation of an ease of doing customer experience initiative.• Focused on three key areas: on-line strategy, organisation culture and customer segmentation• Co-ordination of teams across the organisation from Sales, Operations, GTM, Portfolio, Finance, Business Process.• Engaged in designing solutions ‘from the customer in’• Researching customer experience utilising outside parties and engaged in competitive analysis

Dublin, Ireland

Customer Deliver Manger (from Italy, Iberia and finally UK, Ireland and France)• People manager of 12 – including remote colleagues , processing volume of on average $10 million per month• Manage lease operations from set up through to end of term• Responsible for meeting business plan objectives – Volume, Accounts Receivable, Customer Satisfaction, Revenue, and Account Management etc.• Owner of ensuring Italian Compliance deliverables are met• Own relationship with Global GBS and other outsource partners ensuring policies and processes are implemented and executed globally.Global Business Process Manager • Managing rollout of new global processes on Restructures, Novations and Re-Financing• Focused on improving the Returns process with GBS –Outsource partners• Managing Outsource partners relationship and created inventory list of all outsource partners for Customer Delivery• Conducted cost and efficiency analysis across geos of all partners. • Supported Global consistency activities in relation to Delivery Support processes

Dublin, Ireland

Delivery Support Manager Establishing EMEA administration team in Wroclaw Poland, to support EMEA customer facing colleagues• Manage team of 15 people• Set up global activities to manage European administration processes• Cleared many backlogs and documented key activities especially processes affecting EMEA Finance teamHew Hub Project Manager• Set up of a second European Hub in Wroclaw Poland for HPFS• Project involved the hiring of 60 new colleagues and establishing a base in Poland • Responsible for Project Management of entire transformation – site set up, hiring, work force management in Dublin, on-boarding and training of new colleagues, business process, Service Level Agreement with HP, adherence to financial compliance issues, query management and troubleshooting in relation to the project.Centralisation Manager• Working as ‘Centralisation Manager’ – migrating sales administration roles to Dublin for France, Benelux, Austria and Switzerland• Recruitment, retention, redundancy• Role transition and documentation• Contract retention and storage• Supporting sales drivesCollections manager• Driving reduction in arrears for Northern Europe and Benelux countries• Managing collections, billing, customer service and end of term issue resolution. Ensuring one face to customer and end to end responsibility• Work with customers on reconciliation of accounts and re-enhancing customer relationships (CRM))Project Manager• Integration project of HP and Compaq ‘End of Term’ business• Process defining and writing for EMEA ’life-cycle management’ team including logistics SLA agreements• Emphasis on simplification of processes, on time delivery and role clarity• Introduce performance measurement and reporting progress tracking • Develop ‘profit driving’ measures • Compile monthly reports on ex-lease material returned to our EMEA Warehouse and subsequent cross-company charges

Msc In Sustainability Development - Undergraduate

Mba 2006, Dublin City University

Special Degree Arts, Economics