Jack Mccarthy Email & Phone Number

Dublin Ireland

Leixlip, County Kildare, Ireland

Developing growth strategies and plansDeveloping relationships with existing clientsIncreasing client baseHaving an in-depth knowledge of business products and value propositionIdentifying and mapping business strengths and customer needsFollowing industry trends locally and internationallyReporting on successes and areas needing improvements

Dublin Ireland

• Managing the research, design and implementation of an ease of doing customer experience initiative.
• Focused on three key areas: on-line strategy, organisation culture and customer segmentation
• Co-ordination of teams across the organisation from Sales, Operations, GTM, Portfolio, Finance, Business Process.
• Engaged in designing solutions ‘from the customer in’
• Researching customer experience utilising outside parties and engaged in competitive analysis

Dublin, Ireland

• Customer Deliver Manger (from Italy, Iberia and finally UK, Ireland and France)
• People manager of 12 – including remote colleagues, processing volume of on average $10 million per month
• Manage lease operations from set up through to end of term
• Responsible for meeting business plan objectives – Volume, Accounts Receivable, Customer Satisfaction, Revenue, and Account Management etc.
• Owner of ensuring Italian Compliance deliverables are met
• Own relationship with Global GBS and other outsource partners ensuring policies and processes are implemented and executed globally.Global Business Process Manager

Dublin, Ireland

• Delivery Support Manager Establishing EMEA administration team in Wroclaw Poland, to support EMEA customer facing colleagues
• Manage team of 15 people
• Set up global activities to manage European administration processes
• Cleared many backlogs and documented key activities especially processes affecting EMEA Finance teamHew Hub Project Manager
• Set up of a second European Hub in Wroclaw Poland for HPFS
• Project involved the hiring of 60 new colleagues and establishing a base in Poland

Msc In Sustainability Development - Undergraduate

Mba 2006, Dublin City University

Special Degree Arts, Economics