Responsible for assignment of repossessionsRecord and retain synopsis on both pre and post repossession accountsMake consistent contact with repossession agents for inquiries and updates Review delinquent and high risk accounts for repossessionProcess all repossession documents and invoice approvalsTake inbound calls for the Reinstatement and or Redemption of contract when vehicle has been repossessedSend Legal NOS/NOI letter to all consumer parties listed on auto loan contractResponsible for processing of impound and lien noticesOversee complete process from repossession to the selling of collateral at Auto AuctionAttend auto auctionsCoordinate collateral transportation from Repo agency to Auction houseMaintain detailed contact & records of vehicles running through the auction assembly lineResponsible for full detailed review of collateral prior to it’s legal sale date to provide auction proper floor basis to maximize organized profitsProvide weekly and monthly reports on all repossessions and auction sell results including breakdown of profitsHandle any and all legal submissions when in need of a writ of possessionAssisted the entire collections department with any issues on vehicle location and or updates on case status for accounts before and after repossession

Negotiated payment plansEffectively reduced delinquency while working a queueReviewed and distributed daily delinquency reports to my departmentWas consistently a leader in call qualityLooked to as a team leader to develop new incoming employeesConsistently met monthly delinquency goals while adhering to federal collection lawsReviewed accounts for further collection actionReviewed and assisted in enforcement of department goals Assisted management team in creating motivational tools to improve overall performanceConsistently met and surpassed goals while still meeting deadlines