Jack Mclaughlan Email & Phone Number

Glasgow City, Scotland, United Kingdom

Dynamic and results-driven International Sales Representative at Cigna Healthcare. Showcasing a deep understanding of the complexities and regulations surrounding healthcare coverage, I focus on building relationships, listening to customer needs, and tailoring customizable plans to meet their expectations. My role is non-advisory, focusing on educating customers on Cigna’s products while ensuring compliance with industry regulations.Leveraging strong communication skills and a customer-centric approach, I build lasting relationships with clients worldwide from all walks of life and situations. I am committed to delivering exceptional service and seamless experiences, contributing to Cigna’s mission of improving health, well-being, and peace of mind for those we serve. Whether working with individuals looking to relocate for study, retirement, work, change of scenery, frequent travelers & more, I thrive in a fast-paced, multicultural environment, driving growth and customer satisfaction in the ever-evolving healthcare industry.My passion lies in helping clients navigate the complexities of international healthcare coverage, ensuring they have access to the best possible solutions, and that they understand each part of their plan and feel confident in trusting me with such an important decision as their health. I take pride in representing a globally recognised and hugely successful company that prioritizes integrity, innovation, and customer care, and I am dedicated to making a positive impact on the lives of those I serve.

Glasgow, Scotland, United Kingdom

I have been responsible for efficiently providing high quality customer service and dealing with various customers from different backgrounds. In my role, I have been responsible for dealing with both inbound and outbound calls and emails. Another major responsibility is maintaining updated and detailed records, while ensure all personal data is handled in compliance with GDPR guidelines. As part of my commitment to exceptional customer service, I have been responsible for ensuring that all customer interactions are handled with empathy and professionalism. This has required excellent communication skills and a focus on problem solving, and the ability to balance this ideology with economical business decisions. Working as part of a team in John Lewis, I have collaborated with colleagues closely to share best practices, identify areas for improvement and support each other in complex customer inquiries. Through this teamwork, we have been able to achieve a high level of customer satisfaction and maintain a positive working environment.

Bachelor Of Business - Ba, Business/Commerce, General, Ba (Hons)

Activities and Societies: Student Representative

Higher: English; Maths; Business Management; Modern Studies; Admin & It; Graphics, Abbbbbc

Activities and Societies: Peer Mentoring