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A strategic business leader of the property's Rooms operation. Responsible for planning, developing, implementing and evaluating the quality of the property’s rooms.Have developed and implemented departmental strategies while ensuring implementation of the brand service strategy and brand initiatives. Ensuring Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance across Front Desk, Concierge, Valet, Call Centre, Housekeeping, Revenue and Reservations. Developing and implementing property-wide strategies which deliver products and services to exceed the needs and expectations of all guests and employees and provides a return on investment to the owner and hotel operator.

Maximising all revenue opportunities and driving strategies across 433 elegantly appointed rooms and suites, three restaurants, two bars, Fitness Center, Day Spa, Brisbane's Premier Executive Lounge and eleven meeting rooms for up to 1,100 delegates.Driving rate strategy development and implementation across the entire hotel.Reporting directly to the General Manager, working closely with Director of Sales and Reservation Manager and Regional teams on all aspects of revenue maximisation across all distribution channels. Demonstrating exceptional understanding of Revenue Management; budgets, forecasting, yield management, reporting, presentations and communication skills.

As a highly motivated and results-driven professional with extensive experience in revenue management within luxury hospitality, I am excited about the opportunity to contribute to Sofitel Brisbane Central as a Revenue Manager. My background includes a proven track record of optimizing revenue performance through strategic pricing, inventory management, and data-driven decision-making. I have successfully developed and implemented revenue management strategies that align with market trends and business objectives, enhancing profitability and driving growth. My strong analytical skills enable me to conduct thorough market analyses and competitor benchmarking, identifying new revenue opportunities. Additionally, my collaborative approach has fostered effective partnerships across sales, marketing, and operations teams, ensuring cohesive execution of revenue strategies. I am eager to bring my expertise to Sofitel Brisbane Central, helping to elevate guest experiences while maximizing revenue and achieving financial targets.

Reporting directly to the General ManagerTo work in a consultative manner to analyse hotel data and produce spreadsheets in relation to the forecasting of all revenue stream within the hotel. Working closely with key members within the hotel, analysing all key components of hotel operations.• Reviewing and reporting on daily/monthly and quarterly basis revenue data• Administering the RevMAX upsell program in all outlets to achieve and surpass yearly targets• Analyse and produce data in relation to the competitive set• Identify gaps within revenue stream and proactively seek solutions• Provide recommendations to help the hotel management team respond accordingly.• Work in collaboration with Revenue Managers to yield higher profits

As a Reservations Sales Agent within a Hilton Hotel I work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximise revenue opportunities.Specifically, I am responsible for performing the following tasks to the highest standards:Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all timesUnderstand seasonal and historical trends and work within them to ensure maximum occupancy and average room ratesIdentify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenueProduce quotations and written confirmation to all clientsMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessMaintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contractsEnsure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

As a Food and Beverage Attendant at Hilton Surfers Paradise, I honed my skills across diverse dining environments, delivering exceptional service in a fast-paced luxury hotel setting. My experience encompassed various outlets, including overseeing buffet breakfast service, providing fine dining experiences at the renowned Luke Mangan restaurant, and managing banquets and poolside bar operations. I was committed to enhancing guest satisfaction by ensuring high standards of service, maintaining product knowledge, and anticipating guest needs. This role allowed me to develop strong interpersonal skills, attention to detail, and the ability to thrive in a dynamic team environment, further solidifying my passion for the hospitality industry.

Drop-Shop e-commerce website, shipping from Shenzhen with worldwide distribution, B2B retail supplier and B2C subscription model.

Lead a team of up to 15 members whilst being responsible for all activities whilst on shift.

This volunteer program is a career mentoring program that matches students with experienced professionals. Through this program Jack achieved further information and guidance in line with his goals and career direction in the hospitality industry. Jack was given an insight to Wyndham Corporate Center, being exposed to customer experience, project management, marketing, business sustainability, revenue maximization and distribution channels.Furthermore, Jack was able to explore career options and potential pathways whilst growing professional networks.