Handpicked to join this newly launched sector within the business which has a pop-up shop focused sales model. The business opens and manages pop-up shops on client sites with a 3-4-year lifespan. Accountable for the day to day management of contracts (5 currently) related to major projects within Central London with customers such as Multiplex, Mace & ISG. The role operates in close conjunction with H&S teams and client operations teams. • Playing a major role in business development; including providing key inputs into the tender process. • Securing a major projects having identified an opportunity by demonstrating mutual benefits.• Maximising value of existing business by expertly managing stakeholder engagement. • Jointly responsible for P&L monthly figures for each on site shop, as well as setting and working within to budgets.• Driving delivery of projects and consistently meeting or outperforming SLAs/KPIs on each contract. • Generating significant new revenue and new customers for the business by maximising opportunities arising. • Maintaining competitive edge by maintaining a culture of quality and service excellence.

A fast-paced role, responsible for operational delivery of the contractual KPIs/SLA for a strategic, high-priority account with an annual turnover of £4,000,000. Primary focus was on the customer journey during fulfilment of client plant and hire requirements for large-scale construction works in property maintenance, infrastructure, construction, civils and manufacturing sectors. Remit included leadership of a team of 6 customer service staff, contractual reporting, supplier management, KPI measurement, SLA management, staff hiring and training. • Drove high quality, product excellence and consistent customer service across areas of the business. • Positively impacted on revenue generation by building and growing valuable relationships within client’s operations.• Secured return business by ensuring that all contractual requirements (KPIs, SLAs) were outperformed. • Owned timely resolution of back office issues, avoiding negative impact on client operations, e.g. invoice, loss/damage. • Key driving force behind asset utilisation/movement, resource planning and order fulfilment, with operational teams. • Optimised productivity and performance of contact centre and staff members placed within the customer’s office.• Minimised risk and costs by continually measuring and monitoring operational procedures. • Gave the customer maximum value for money across all products by running monthly cost exercises/reports. • Won new revenue by targeting areas of potential increase of revenue and building a proposal to present to the customer

Accountable for maximising profitable performance of 65 fruit producing orchards, whilst extracting maximum value from accounts and driving the productivity of up to 60 members of staff during harvest periods. This was a role with a strong operations management bias. Scope included analysis/reporting, recruitment/selection and staff training.• Consistently met contract goals and demand by evaluating orchard activities and market requirements.• Safeguarded the business from financial risk and market threats by planning and maintaining crop preparation/production. • Optimised and streamlining orchard operations, with detailed weekly plans and reviews.• Secured maximum effort from team of labour, with timely completion of set work to highest quality standards.• Spearheaded packing and quality control of all fruit in and out of the pack house supplying local and international markets.• Leveraged profit margin by analysing and responding to market rates whilst carefully managing budgets. • Successfully maintained a year on year profit, with customer requirements and expectations upheld.

Played a key role in on-target delivery of construction projects. This was client facing role with customer experience a major priority. Remit included participation in client meetings, preparing client quotations and driving achievement of set objectives. • Optimised relationships with private and public sector clients and proactively driving delivery of customer requirements.• Maximised profit by preparing accurate quotations, incorporating materials, plant hire and labour requirements. • Pivotal in securing new business by collating competitive quotes for customers and coordinating orders/required labour.• Embedded a strong quality and safety culture, with any issues and complaints quickly and effectively resolved. • Represented business interests as contractor for Council clients, demanding regular stakeholder communication.